Iqor India
Customer Experience and Contact Center
iQor is a global business process outsourcing company that provides customer experience solutions for healthcare, e-commerce, and technology sectors, known for its innovative use of AI and private cloud technology.
Size
over-10K
Private
over-1b
Mission
About
iQor offers customer experience solutions along with revenue generation, technical support, and customer retention services for clients in healthcare, e-commerce, and technology. The company operates using a virtual and hybrid delivery model and supports clients worldwide.
It is recognized for its commitment to technological innovation, with a proprietary private cloud platform that enhances operational efficiency and customer engagement.
Services
iQor provides customer experience solutions supported by revenue generation, technical support, and customer retention services. These services include inbound customer support, technical assistance, and subscription services support, delivered across multiple channels tailored to enhance client engagement and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Customer & Marketing Analytics
Industries Served
The company serves clients in healthcare, e-commerce, and technology. It has experience supporting healthcare payers and providers, e-commerce platforms, and software companies with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
iQor is known for its innovative use of AI and proprietary private cloud technology, offering clients scalable and agile customer engagement solutions. Its approach includes real-time interaction analytics and a commitment to creating a positive work environment, which helps deliver consistent and high-quality service at scale.
Delivery Footprint
Headquartered in Fort Lauderdale, Florida, the company operates using a virtual and hybrid delivery model. It serves clients across multiple countries, with teams working in flexible environments to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
Iqor India
?
Iqor India specializes in delivering comprehensive customer experience solutions, focusing predominantly on customer support and contact center services. Their offerings include inbound customer support, technical assistance for both Tier 1 and Tier 2 issues, and customer and marketing analytics, all designed to enhance client engagement and operational efficiency.
What additional services does
Iqor India
provide?
In addition to their main focus on Revenue Cycle Management, Ircm Healthcare Solution also offers HR recruitment and payroll services. This expanded service portfolio enables them to provide comprehensive support to healthcare organizations, assisting with both financial and human resource management.
When was
Iqor India
founded?
Iqor India was established in 1957, marking it as a seasoned player in the customer experience sector. As of 2024, the company has been in operation for 67 years, building a strong reputation and expertise in various service domains.
What industry verticals does
Iqor India
serve?
Iqor India serves a diverse range of industries, primarily focusing on Retail & e-Commerce and Technology & SaaS. This broad industry engagement allows them to tailor their services to meet the specific needs of these sectors effectively.
What delivery model does
Iqor India
offer?
Iqor India adopts a versatile delivery model, offering services through onshore, nearshore, offshore, and hybrid methods, including work-from-home options. Onshore refers to operations within the same country as the client, nearshore involves neighboring countries, and offshore indicates services provided from distant locations. This flexibility ensures that they can accommodate a wide range of client needs and preferences.
How many employees and/or seats does
Iqor India
have?
Iqor India employs over 10,000 professionals, reflecting a substantial workforce dedicated to providing high-quality customer experience solutions. This extensive team allows the company to manage significant service demands and deliver consistent results across various client engagements.
Can
Iqor India
be considered a good service provider for startups?
Iqor India can be a suitable service provider for startups, particularly those in the technology and e-commerce sectors. With their extensive experience in customer support and a flexible delivery model, they can cater to the unique challenges that startups face while scaling their operations. Their innovative approach to customer engagement also provides startups with the tools they need to establish a strong market presence from the outset.
Can
Iqor India
be considered a good service provider for SMBs?
Iqor India is well-equipped to support small and medium businesses (SMBs) through their scalable service offerings and industry-specific expertise. Their ability to provide tailored customer support solutions, along with a commitment to operational efficiency, enables SMBs to enhance their customer interactions and drive growth without the burden of significant upfront investment in infrastructure.
Can
Iqor India
be considered a good service provider for enterprises?
Iqor India stands out as a strong provider for enterprises and large companies, thanks to its substantial workforce, innovative technologies, and a proven track record of excellence. Their award as a Top Technology Innovator by InformationWeek Magazine underscores their commitment to providing advanced customer engagement solutions that are reliable and effective. Additionally, their flexible delivery models ensure that they can meet the complex needs of large organizations across various locations.
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