Iqor
Customer Experience and Contact Center
iQor is a global BPO provider that delivers customer experience and contact center solutions for healthcare, e-commerce, and technology sectors, known for its innovative use of technology and a people-first culture.
Size
over-10K
Private
over-1b
Mission
To empower people with technology to create happy employees and deliver exceptional customer experiences.
About
iQor offers customer experience and contact center solutions along with technical support and revenue generation services for clients in healthcare, e-commerce, and technology. The company operates using a virtual and hybrid delivery model and supports businesses across more than 10 countries.
It is recognized for its commitment to empowering employees with technology, with a significant workforce of over 35,000 and a focus on creating optimal customer experiences.
Services
iQor provides customer experience and contact center solutions supported by technical support and revenue generation services. These services include inbound customer support, technical assistance, and customer retention strategies, tailored to enhance customer interactions and meet diverse business needs.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Customer & Marketing Analytics
Claims Processing
Billing & Invoicing
Industries Served
The company serves clients in healthcare, e-commerce, and technology. It has extensive experience supporting healthcare payers and providers, e-commerce platforms, and software companies with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
iQor is known for its innovative use of technology, offering clients a robust private cloud platform and interaction analytics to improve service delivery. Its approach includes a people-first culture that prioritizes employee satisfaction, which in turn enhances customer experiences.
Delivery Footprint
Headquartered in Fort Lauderdale, Florida, the company operates using a virtual and hybrid delivery model. It serves clients across more than 10 countries, with teams working in flexible environments to meet client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
Iqor
?
Iqor specializes in providing customer experience and contact center solutions, focusing on enhancing client interactions through a suite of services. Their offerings include inbound customer support, technical support at both Tier 1 and Tier 2 levels, social media care, live chat and messaging support, email support, customer and marketing analytics, claims processing, as well as billing and invoicing. This comprehensive approach allows them to address a wide range of business needs effectively.
What additional services does
Iqor
provide?
When was
Iqor
founded?
Iqor was established in 1957, marking its presence in the business process outsourcing industry for over 66 years. Since its inception, the company has evolved significantly, adapting to changes in technology and customer expectations while maintaining a strong commitment to service excellence.
What industry verticals does
Iqor
serve?
Iqor operates across several key verticals, including Healthcare & Life Sciences, Retail & e-Commerce, and Technology & SaaS. This diverse industry focus enables them to tailor their services to meet the specific needs and challenges of clients within these sectors.
What delivery model does
Iqor
offer?
Iqor employs a flexible delivery model that includes both work-from-home and hybrid solutions, allowing them to leverage a multi-shore mix of resources. This approach combines onshore, nearshore, and offshore capabilities, enabling them to optimize service delivery while meeting the diverse needs of their clients across global markets.
How many employees and/or seats does
Iqor
have?
Iqor boasts a substantial workforce of over 10,000 employees, reflecting its capacity to handle a wide range of customer service needs. This extensive team allows the company to scale its operations efficiently, ensuring that they can provide timely and effective support to clients around the world.
Can
Iqor
be considered a good service provider for startups?
Iqor may not be the ideal service provider for startups, as their extensive service offerings and workforce size could be more suited for established businesses with significant customer service needs. However, if a startup is looking for robust support in customer experience and technical assistance, they could benefit from Iqor's expertise and technology-driven solutions, provided they have the budget to match the scale of services.
Can
Iqor
be considered a good service provider for SMBs?
Iqor presents a strong option for small and medium businesses (SMBs) seeking reliable customer support solutions. Their scalable service offerings are designed to accommodate the varying needs of growing companies, allowing SMBs to enhance customer interactions without the burden of extensive infrastructure. The flexibility of their delivery model further supports businesses in adapting to market changes.
Can
Iqor
be considered a good service provider for enterprises?
Iqor stands out as a capable provider for enterprises and large companies due to its significant scale and comprehensive service portfolio. Their commitment to advanced technology solutions and proven track record, including recognition as a Top Technology Innovator by InformationWeek Magazine, underscores their reliability. Enterprises can trust Iqor to deliver sophisticated customer experience solutions that align with their complex operational requirements.
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