iQor specializes in delivering exceptional customer experience and contact center solutions. Their primary offerings include inbound customer support and technical assistance, which span both Tier 1 and Tier 2 services. Additionally, iQor provides outbound telesales and retention services, along with customer experience consulting and journey mapping. With a strong emphasis on quality assurance and monitoring, iQor tailors its solutions to meet the unique needs of its clients across various channels.

iQor was established in 1957, making it a well-established player in the customer service and support industry for over 66 years. Since its inception, the company has evolved significantly, adapting to changing market demands and technological advancements to better serve its clients.

iQor serves a diverse range of industries, including Healthcare & Life Sciences, Banking & Financial Services, and Energy & Utilities. This broad industry focus allows iQor to provide tailored solutions that meet the specific requirements of each sector, leveraging its expertise to enhance customer engagement and retention.

iQor adopts a work-from-home or virtual delivery model, which allows it to employ a distributed workforce and adapt to the diverse needs of its clients. This model enables the company to offer services in an onshore, nearshore, and offshore capacity, ensuring flexibility and scalability in its operations, thus catering to clients globally.

iQor boasts a workforce of over 10,000 employees, reflecting its significant scale and capability to handle a variety of customer service operations. This extensive team allows iQor to effectively manage large volumes of customer interactions while maintaining high standards of service quality.

iQor presents a compelling option for small and medium-sized businesses (SMBs) looking for reliable customer service solutions. With a comprehensive service portfolio that includes inbound support and technical assistance, iQor can provide the necessary support SMBs need to enhance customer engagement. Additionally, its flexible work-from-home model allows for scalability, making it easier for SMBs to grow without the burden of extensive infrastructure investments.

iQor stands out as a robust provider for enterprises and large companies, given its extensive experience and substantial workforce. The company’s ability to deliver a wide range of services, including technical support and outbound telesales, coupled with its commitment to quality, positions it well to meet the complex demands of large organizations. Furthermore, its innovative technology solutions and focus on continuous improvement contribute to operational excellence, making iQor a reliable partner for large-scale enterprises.