Ips Bpo Information Process Solutions Inc
Customer Experience and Contact Center
IPS USA is a comprehensive BPO provider that delivers customer experience and contact center solutions for healthcare, technology, and telecommunications, known for its offshore delivery model and focus on client satisfaction.
Size
201-500
Private
1m-10m
Mission
About
IPS USA offers customer experience and contact center solutions along with software engineering and product development for clients in healthcare, technology, and telecommunications. The company operates using an offshore delivery model and supports a diverse range of clients.
It is recognized for its commitment to high-quality service delivery, with a strong emphasis on enhancing business operations and revenue growth through innovative IT solutions.
Services
IPS USA provides customer experience and contact center solutions, supported by software engineering and product development, IT infrastructure and managed services, and marketing operations. These services include inbound customer support, UI/UX design, web development, cloud migration and management, campaign management, and content creation and localization. Each solution is tailored to support the unique needs of clients in various industries.
Capabilities
Inbound Customer Support
UI/UX Design
Web Development
Cloud Migration & Management
Campaign Management
Content Creation & Localisation
Industries Served
The company serves clients in healthcare and life sciences, technology and SaaS, and telecommunications and media. It has extensive experience supporting organizations with services aligned to industry-specific requirements and technology platforms, ensuring compliance and operational efficiency.
Unique Stregths
IPS USA is known for its offshore delivery model, offering clients cost-effective solutions without compromising on quality. Its approach includes leveraging skilled teams in offshore locations, ensuring scalability and flexibility in service delivery, which helps maintain high standards of customer satisfaction.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients across various regions, with teams working remotely to meet the diverse needs of its clientele.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Technology & SaaS
Telecommunications & Media
Clients
Carvana
FloridaBlue
What's the main service provided by
Ips Bpo Information Process Solutions Inc
?
Ips Bpo Information Process Solutions Inc specializes in delivering exceptional customer experience and contact center solutions. The company also offers a diverse range of services tailored to meet the specific needs of its clients, including inbound customer support, UI/UX design, web development, cloud migration and management, campaign management, as well as content creation and localization. This comprehensive service portfolio ensures that clients receive customized support that enhances their operational efficiency and customer satisfaction.
What additional services does
Ips Bpo Information Process Solutions Inc
provide?
When was
Ips Bpo Information Process Solutions Inc
founded?
Ips Bpo Information Process Solutions Inc was established in 2010, which means the company has been in operation for approximately 14 years. Since its inception, it has focused on providing innovative solutions tailored to the needs of its diverse clientele across various industries.
What industry verticals does
Ips Bpo Information Process Solutions Inc
serve?
Ips Bpo Information Process Solutions Inc serves a variety of industries, specifically focusing on Healthcare & Life Sciences, Technology & SaaS, and Telecommunications & Media. This strategic industry focus allows the company to leverage its expertise and deliver tailored solutions that meet the unique demands of each sector.
What delivery model does
Ips Bpo Information Process Solutions Inc
offer?
Ips Bpo Information Process Solutions Inc operates using an offshore delivery model, which means that its services are provided from locations outside of the client's country, often resulting in cost-effective solutions. By leveraging skilled teams in offshore regions, the company ensures flexibility, scalability, and high-quality service delivery, enabling clients to achieve their business goals without compromising on quality.
How many employees and/or seats does
Ips Bpo Information Process Solutions Inc
have?
Ips Bpo Information Process Solutions Inc has a workforce ranging between 201 and 500 employees. This size allows the company to maintain a balance between personalized service and the capacity to handle large projects, ensuring that it can meet the diverse needs of its clients effectively.
Can
Ips Bpo Information Process Solutions Inc
be considered a good service provider for startups?
Ips Bpo Information Process Solutions Inc can be a suitable service provider for startups due to its comprehensive range of services and offshore delivery model. Startups often require cost-effective solutions to help them establish their operations, and IPS Bpo's expertise in customer experience and contact center solutions can provide the necessary support for early-stage businesses looking to grow. Furthermore, the company's focus on innovative IT solutions can help startups streamline their processes and enhance customer engagement from the outset.
Can
Ips Bpo Information Process Solutions Inc
be considered a good service provider for SMBs?
Small and medium businesses (SMBs) can benefit significantly from partnering with Ips Bpo Information Process Solutions Inc. The company's scalable service offerings and extensive experience across various sectors allow it to tailor solutions that align with the unique challenges faced by SMBs. By leveraging IPS Bpo's customer support and IT services, SMBs can enhance their operational efficiency and support growth, making it an ideal choice for businesses looking to scale effectively.
Can
Ips Bpo Information Process Solutions Inc
be considered a good service provider for enterprises?
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