IPI
Customer Experience and Contact Center
IP Integration is a leading expert in digital transformation that provides customer experience and contact center solutions for retail, banking, healthcare, and technology sectors, known for its innovative AI-driven services and award-winning workplace culture.
Size
11-50
Private
Mission
About
IP Integration offers customer experience and contact center solutions along with IT infrastructure and managed services, analytics and data, and AI and data services for clients in retail, banking, healthcare, and technology. The company operates using a hybrid delivery model and supports clients in the UK and the Philippines.
It is recognized for its expertise in digital transformation, with a commitment to enhancing customer and employee experiences through tailored, scalable solutions.
Services
IP Integration provides customer experience and contact center solutions, supported by IT infrastructure and managed services, analytics and data, and AI and data services. These services cover various channels, including voice, email, chat, and social media, and are tailored to support businesses in achieving exceptional customer and employee experiences.
Capabilities
CX Consulting & Journey Mapping
Technical Support (Tier 1/2)
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Automation & RPA Enablement
Change Management & Training
Data Engineering & ETL
Business Intelligence & Dashboarding
Cybersecurity Operations (SOC)
Disaster Recovery & Backup
Network Monitoring & Management
Industries Served
The company serves clients in retail, banking, healthcare, and technology sectors. It has experience supporting both large enterprises and small to mid-sized businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
IP Integration is known for its expertise in digital transformation, offering clients innovative AI-driven solutions and bespoke consultancy. Its approach includes a commitment to security and compliance, ensuring that all services meet regulatory standards while delivering operational efficiency.
Delivery Footprint
Headquartered in Reading, UK, the company operates using a hybrid delivery model. It serves clients across the UK and the Philippines, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Banking & Financial Services
Healthcare & Life Sciences
Technology & SaaS
Clients
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What's the main service provided by
IPI
?
IP Integration specializes in offering comprehensive customer experience and contact center solutions. Their primary offerings are complemented by a range of sub-services including CX consulting and journey mapping, tier 1 and 2 technical support, quality assurance and monitoring, voice-of-customer analytics, automation and RPA enablement, change management and training, as well as data engineering and ETL. Additionally, they provide business intelligence, cybersecurity operations, disaster recovery, and network management services, ensuring a holistic approach to enhancing client interactions across various channels.
What additional services does
IPI
provide?
In addition to their primary offerings, IP Integration extends its capabilities to include IT infrastructure and managed services, analytics and data solutions, as well as AI and data services. This diverse portfolio enhances their ability to support clients with innovative technologies and infrastructure that drive business efficiency and insights.
When was
IPI
founded?
IP Integration was established in 2001, marking over two decades of experience in the industry. Since its inception, the company has evolved and adapted to the changing landscape of customer experience and technology services, making a significant impact in its field.
What industry verticals does
IPI
serve?
IP Integration serves a diverse range of industries, including Retail & e-Commerce, Banking & Financial Services, Healthcare & Life Sciences, and Technology & SaaS. This broad industry focus allows them to tailor their solutions to meet the specific needs and challenges faced by businesses in these sectors.
What delivery model does
IPI
offer?
IP Integration employs a hybrid delivery model that combines onshore, nearshore, and work-from-home or virtual strategies to cater to client needs effectively. Onshore delivery refers to services provided within the same country as the client, ensuring close communication and support. In contrast, hybrid arrangements allow for a mix of on-site and remote work, optimizing resource allocation and flexibility to adapt to varying client requirements.
How many employees and/or seats does
IPI
have?
IP Integration has a workforce comprising between 11 to 50 employees. This size allows for a close-knit team that can deliver personalized services while remaining agile enough to respond to evolving client needs.
Can
IPI
be considered a good service provider for startups?
Can
IPI
be considered a good service provider for SMBs?
Can
IPI
be considered a good service provider for enterprises?
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