iPacesetters, LLC specializes in delivering comprehensive customer experience and contact center solutions. Their primary services include both inbound and outbound telesales, technical support, and various research services. Additionally, they offer expertise in data entry and processing, marketing analytics, and campaign management, ensuring tailored support in enhancing client operations across multiple channels.

iPacesetters, LLC was established in 1998, marking over 25 years in business as of 2024. Since its inception, the company has evolved to meet the growing demands of the customer experience industry, continually adapting its services to provide exceptional support to its clients.

iPacesetters, LLC operates primarily within the Telecommunications & Media sectors. The company has built a strong reputation for its services tailored to clients in publishing, media, and cable television, effectively addressing the unique needs of these industries.

iPacesetters, LLC employs a mixed delivery model, utilizing onshore, nearshore, and offshore capabilities to best meet client requirements. Onshore services refer to operations conducted within the client's home country, while nearshore services are provided from neighboring countries. Offshore services involve teams located in distant countries. This flexible approach allows iPacesetters to optimize workforce efficiency and cost-effectiveness while ensuring high-quality service delivery.

iPacesetters, LLC has a workforce ranging from 51 to 200 employees. This size enables the company to maintain a personalized approach while also having the capacity to manage multiple clients effectively and deliver scalable solutions.

iPacesetters, LLC is well-suited for small and medium businesses, offering scalable solutions that can grow alongside their clients. With a robust service portfolio that includes inbound and outbound telesales, technical support, and data processing, SMBs can benefit from cost-effective and efficient services tailored to their specific needs. The company’s high client retention rate reflects its dedication to service satisfaction, making it a reliable partner for businesses looking to enhance their customer experience.

iPacesetters, LLC is positioned as a strong provider for enterprises and large companies, thanks to its extensive experience and sophisticated service offerings. With a mixed delivery model, the company can support large-scale operations while ensuring the reliability and quality of its services. Their technology-driven approach and focus on customer relationship management are particularly beneficial for enterprises seeking to maintain consistency at scale and improve operational efficiency.