Ip Globalnet
Customer Experience and Contact Center
IP Globalnet is a Belgium-based outsourcing firm that provides customer experience and contact center solutions for various industries, known for its 24/7 multilingual support and advanced technological integration.
Size
51-200
Private
Mission
About
IP Globalnet offers customer experience and contact center solutions along with telemarketing, teleservices, and business solutions for clients in telecommunications, finance, healthcare, and retail. The company operates using an offshore and nearshore model and supports global clients across multiple regions.
It is recognized for its extensive multilingual capabilities, with a dedicated workforce that ensures seamless customer interactions and operational efficiency.
Services
IP Globalnet provides customer experience and contact center solutions, supported by telemarketing, teleservices, and business solutions. These services include inbound customer support and outbound telesales and retention, covering various communication channels tailored to support client engagement and satisfaction.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in telecommunications, finance, healthcare, and retail. It has experience supporting businesses that require robust customer engagement services, ensuring alignment with industry-specific needs and operational requirements.
Unique Stregths
IP Globalnet is known for its advanced technological integration and skilled personnel, offering clients optimized customer relationship management. Its approach includes a commitment to 24/7 service and multilingual support, which helps deliver consistent and high-quality customer interactions at scale.
Delivery Footprint
Headquartered in Belgium, the company operates using an offshore and nearshore delivery model. It serves clients across various global markets, with teams working in flexible environments to meet diverse client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Ip Globalnet
?
Ip Globalnet specializes in delivering comprehensive customer experience and contact center solutions. They cater to a variety of client needs through their main services, which include inbound customer support, as well as outbound telesales and retention. This diverse offering is designed to enhance client engagement and satisfaction across multiple communication channels, ensuring a tailored approach to meet specific customer demands.
What additional services does
Ip Globalnet
provide?
When was
Ip Globalnet
founded?
Ip Globalnet was established in 1999, marking over 24 years of experience in the customer service industry. Since its inception, the company has continuously evolved to meet the changing needs of its clients, leveraging its extensive expertise to provide top-notch customer experience solutions.
What industry verticals does
Ip Globalnet
serve?
What delivery model does
Ip Globalnet
offer?
Ip Globalnet employs both offshore and nearshore delivery models to optimize its service provision. Offshore delivery refers to operations conducted from a location outside the client's country, while nearshore involves proximity to the client's region, often resulting in cultural and temporal advantages. This flexible approach allows IP Globalnet to serve clients across various global markets effectively, ensuring high-quality support tailored to diverse client requirements.
How many employees and/or seats does
Ip Globalnet
have?
Ip Globalnet has a workforce ranging between 51 and 200 employees. This size enables the company to maintain a balance between personalized service and the capacity to handle larger volumes of customer interactions, making it adaptable to varying client demands.
Can
Ip Globalnet
be considered a good service provider for startups?
Can
Ip Globalnet
be considered a good service provider for SMBs?
Ip Globalnet is well-suited to serve small and medium businesses, thanks to its flexible service offerings and extensive expertise in customer engagement. The company’s ability to provide tailored support across various communication channels allows SMBs to enhance their customer interactions without the need for extensive in-house resources. Additionally, their offshore and nearshore delivery models can help SMBs reduce operational costs while maintaining high service quality.
Can
Ip Globalnet
be considered a good service provider for enterprises?
While Ip Globalnet has the capabilities to support larger enterprises, it may be more focused on providing scalable solutions for small and medium businesses. However, their advanced technological integration and commitment to multilingual support position them well to handle the demands of larger organizations seeking reliable customer relationship management. Their extensive experience in diverse industries also ensures they can align with the unique needs of enterprise clients.
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