Invitel Unternehmensgruppe
Customer Experience and Contact Center
Invitel is a BPO company that provides customer experience and contact center services for telecommunications and media, known for its diverse delivery models and strong market presence in Hungary.
Size
51-200
Private
10m-50m
Mission
To enhance operational efficiency and customer satisfaction through tailored services.
About
Invitel offers customer experience and contact center services along with inbound customer support and outbound telesales for clients in telecommunications and media. The company operates using an onshore, nearshore, and offshore model and supports businesses primarily in Hungary.
It is recognized for its commitment to enhancing operational efficiency, with a focus on delivering tailored solutions that improve customer interactions and satisfaction.
Services
Invitel provides customer experience and contact center services, supported by inbound customer support and outbound telesales. These services cover various communication channels and are tailored to support client needs in the telecommunications and media sectors.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in telecommunications and media. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring effective customer engagement and satisfaction.
Unique Stregths
Invitel is known for its diverse delivery models, offering clients flexibility and scalability. Its approach includes integrating technology and talent development, which helps deliver consistent service quality across different operational environments.
Delivery Footprint
Headquartered in Hungary, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across the region, with teams working in hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Invitel Unternehmensgruppe
?
Invitel Unternehmensgruppe specializes in customer experience and contact center solutions. Their core offerings include inbound customer support and outbound telesales, designed to enhance communication and engagement for clients in the telecommunications and media sectors. This comprehensive service portfolio is tailored to meet the specific needs of their customers, ensuring effective interaction and satisfaction.
What additional services does
Invitel Unternehmensgruppe
provide?
When was
Invitel Unternehmensgruppe
founded?
Invitel Unternehmensgruppe was established in 2014, marking nearly a decade of operation in the business process outsourcing sector. Since its founding, the company has grown and evolved, focusing on delivering exceptional customer experience services and building a strong reputation in the industry.
What industry verticals does
Invitel Unternehmensgruppe
serve?
Invitel Unternehmensgruppe primarily serves the Telecommunications & Media sectors. This focus allows them to tailor their services to meet the unique demands of these industries, ensuring effective customer engagement and satisfaction.
What delivery model does
Invitel Unternehmensgruppe
offer?
Invitel Unternehmensgruppe employs a flexible delivery model that includes onshore, nearshore, and offshore options. Onshore delivery refers to services provided within the same country as the client, nearshore involves neighboring countries, and offshore means services delivered from distant countries. This approach allows Invitel to cater to various client needs while ensuring quality and efficiency in service delivery.
How many employees and/or seats does
Invitel Unternehmensgruppe
have?
Invitel Unternehmensgruppe has a workforce ranging between 51 to 200 employees. This size enables them to maintain a balance between personalized service and operational capability, allowing them to respond effectively to diverse client requirements.
Can
Invitel Unternehmensgruppe
be considered a good service provider for startups?
Can
Invitel Unternehmensgruppe
be considered a good service provider for SMBs?
Can
Invitel Unternehmensgruppe
be considered a good service provider for enterprises?
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