Invictus Bpo
Customer Experience and Contact Center
Invictus BPO is a nearshore Business Process Outsourcing company that provides customer experience and contact center solutions for diverse industries, known for its focus on quality, cultural alignment, and technological innovation.
Size
11-50
Private
Mission
To offer a unique outsourcing experience that prioritizes quality, cultural alignment, and technological innovation.
About
Invictus BPO offers customer experience and contact center solutions along with back-office operations and IT infrastructure services for clients in retail, technology, and financial services. The company operates using a nearshore model and supports clients primarily in North America.
It is recognized for its state-of-the-art delivery hub in Belize, with a commitment to digital transformation and exceptional customer service.
Services
Invictus BPO provides customer experience and contact center solutions, supported by back-office operations and IT infrastructure services. These services include inbound customer support, outbound telesales, technical support (Tier 1/2), multi-function service desk, and disaster recovery solutions. Each offering is tailored to support clients' operational needs and enhance customer engagement.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Multi-function Service Desk
Disaster Recovery & Backup
Industries Served
The company serves clients in retail, technology, and financial services. It has experience supporting startups and Fortune 500 companies with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Invictus BPO is known for its strategic location in Belize, offering clients a culturally aligned and English-speaking workforce. Its approach includes leveraging advanced technology and experienced personnel, which help deliver responsive and flexible outsourcing solutions at scale.
Delivery Footprint
Headquartered in Belmopan, Belize, the company operates using a nearshore delivery model. It serves clients across North America, with teams working in a hybrid environment to meet diverse client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
Invictus Bpo
?
Invictus BPO specializes in delivering exceptional customer experience and contact center solutions. Their offerings encompass inbound customer support, outbound telesales and retention, as well as technical support at both Tier 1 and Tier 2 levels. Additionally, they provide a multi-function service desk and disaster recovery solutions, all tailored to enhance customer engagement and operational efficiency.
What additional services does
Invictus Bpo
provide?
When was
Invictus Bpo
founded?
Established in 2012, Invictus BPO has been in operation for over a decade. Since its inception, the company has focused on providing top-notch outsourcing solutions, evolving and adapting to meet the changing needs of its clients across various industries.
What industry verticals does
Invictus Bpo
serve?
Invictus BPO serves a diverse range of industries, specifically focusing on Retail & e-Commerce, Technology & SaaS. Their expertise in these sectors allows them to cater to the specific needs and requirements of their clients, ensuring effective and relevant service delivery.
What delivery model does
Invictus Bpo
offer?
Invictus BPO employs a nearshore delivery model, which means they leverage their strategic location in Belize to provide services to clients primarily in North America. This approach allows for cultural alignment and communication ease, while also utilizing a hybrid model that combines both onshore and offshore capabilities to meet diverse client needs effectively.
How many employees and/or seats does
Invictus Bpo
have?
Invictus BPO has a workforce ranging from 11 to 50 employees. This size allows them to maintain a close-knit team, fostering collaboration and agility in service delivery while still being able to scale operations to meet client demands.
Can
Invictus Bpo
be considered a good service provider for startups?
Invictus BPO can be an excellent partner for startups, particularly those in the retail and technology sectors. Their tailored customer experience solutions and flexible service delivery model cater well to the evolving needs of new businesses. With a focus on quality and cultural alignment, they can help startups build strong customer relationships from the outset.
Can
Invictus Bpo
be considered a good service provider for SMBs?
For small and medium businesses, Invictus BPO presents a valuable service option due to their commitment to quality and flexibility. The company’s ability to scale its services and adapt to the specific needs of SMBs enhances growth support, making them a suitable choice for smaller enterprises looking to optimize their customer engagement strategies.
Can
Invictus Bpo
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.