Invictus BPO specializes in delivering customer experience and contact center solutions, complemented by a robust suite of back-office operations. Their offerings include a variety of services such as inbound customer support, outbound telesales and retention, multilingual support, and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide data entry and data processing, order management and fulfillment, as well as comprehensive accounts payable and receivable services, among others. This diverse range of services is designed to enhance operational efficiency and customer satisfaction across different business needs.

In addition to their primary focus on customer experience and contact center solutions, Invictus BPO also offers back-office operations. These additional capabilities ensure that clients receive comprehensive support that goes beyond customer interactions, addressing various operational needs and enhancing overall business efficiency.

Invictus BPO was established in 2012, making it 12 years old as of 2024. Since its inception, the company has been focused on providing high-quality BPO services, evolving to meet the needs of its clients while fostering innovation and excellence in service delivery.

The company serves a variety of industries, focusing primarily on Retail & e-Commerce, Technology & SaaS, and Banking & Financial Services. This diverse industry expertise allows Invictus BPO to tailor its service offerings to meet the specific requirements of each sector.

Invictus BPO employs a nearshore delivery model, which means they provide services from a location that is geographically close to their clients, ensuring ease of communication and collaboration. Additionally, they utilize a hybrid delivery approach, combining multiple operational sites to best meet client needs. This strategy allows them to offer cost-effective and high-quality services while maintaining a strong client focus.

Invictus BPO has a workforce size ranging between 11 to 50 employees. This size allows them to maintain a close-knit team capable of delivering personalized service, while still being agile enough to adapt to the varying needs of their clients.

For small and medium-sized businesses, Invictus BPO presents a compelling choice. The company’s range of services and scalable solutions enable SMBs to enhance their operational capabilities without the burden of significant overhead costs. Their commitment to quality and innovation ensures that SMBs can compete effectively in their respective markets.

While Invictus BPO has the ability to support larger enterprises, its size may limit its capacity to cater to the most extensive needs of Fortune 500 companies. However, their proficiency in providing tailored solutions and their experience with diverse clients positions them as a reliable partner for enterprises seeking efficient and effective BPO services.