Invent Alliance
Customer Experience and Contact Center
Invent Alliance Limited is a Nigerian BPO company that provides customer experience and contact center solutions for various industries, known for its flexible and customized service delivery.
Size
501-1K
Private
Mission
To deliver the highest quality customer support services tailored to meet client needs.
About
Invent Alliance Limited offers customer experience and contact center solutions along with business process outsourcing services for clients in multiple sectors. The company operates using an offshore model and supports a diverse range of businesses.
It is recognized for its commitment to quality and innovative customer management solutions, with a focus on enhancing client profitability through superior customer engagement.
Services
Invent Alliance Limited provides customer experience and contact center solutions, supported by business process outsourcing services. These services include inbound customer support, outbound telesales and retention, live chat and messaging support, and email support. Each solution is tailored to meet client needs and optimize customer interactions across various communication channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients in multiple sectors, leveraging its multi-disciplinary approach to support businesses with diverse requirements. It has experience working with fast-growing companies that seek to enhance their customer support operations and overall service excellence.
Unique Stregths
Invent Alliance Limited is known for its flexible and customized service delivery, offering clients a technology-enabled approach to customer support. Its operational model emphasizes collaboration and value co-creation, ensuring that each client receives tailored solutions that drive success and profitability.
Delivery Footprint
Headquartered in Lagos, Nigeria, the company operates using an offshore delivery model. It serves clients across various geographies, with teams dedicated to providing high-quality support and adapting to client needs in a dynamic business environment.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Invent Alliance
?
Invent Alliance specializes in providing customer experience and contact center solutions, emphasizing business process outsourcing. Their offerings include inbound customer support, outbound telesales and retention, live chat and messaging support, as well as email support. Each service is carefully designed to enhance customer interactions and meet the unique needs of clients across various sectors.
What additional services does
Invent Alliance
provide?
When was
Invent Alliance
founded?
Invent Alliance was established in 2017, marking its entry into the customer support industry. As of 2024, the company has been operating for seven years, during which it has developed a strong reputation for delivering quality services tailored to client requirements.
What industry verticals does
Invent Alliance
serve?
What delivery model does
Invent Alliance
offer?
Invent Alliance employs an offshore delivery model, meaning that their services are provided from a different country, typically where operational costs are lower. This approach allows the company to leverage a skilled workforce while offering competitive pricing and flexibility in service delivery, ensuring that clients receive high-quality support regardless of their geographical location.
How many employees and/or seats does
Invent Alliance
have?
Invent Alliance has a workforce ranging from 501 to 1,000 employees. This considerable team size enables the company to effectively manage large volumes of customer interactions and provide comprehensive support across its diverse service offerings.
Can
Invent Alliance
be considered a good service provider for startups?
Invent Alliance can be a suitable service provider for startups, particularly those looking to enhance their customer engagement without the overhead of establishing a full in-house team. With their flexible service offerings and offshore delivery model, startups can benefit from high-quality customer support tailored to their specific needs while maintaining cost efficiency.
Can
Invent Alliance
be considered a good service provider for SMBs?
For small and medium-sized businesses, Invent Alliance presents a valuable option. Their scalable service portfolio is designed to support growth, allowing SMBs to leverage professional customer support solutions that can adapt as their needs evolve. The company’s commitment to quality and innovative service delivery makes it an excellent partner for businesses aiming to improve customer satisfaction and operational efficiency.
Can
Invent Alliance
be considered a good service provider for enterprises?
Invent Alliance is well-positioned to serve enterprises and large companies, offering robust and sophisticated customer support solutions that can handle high volumes and complex requirements. Their offshore delivery model not only enhances reliability but also ensures that large organizations receive tailored services that align with their strategic goals, making them a dependable partner for enhancing customer interactions.
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.