Intouchnow
Customer Experience and Contact Center
InTouchNow is a UK-based outsourced customer service specialist that provides customer experience and contact center solutions for healthcare, medical, and legal sectors, known for its AI-driven call handling technology and a team with extensive legal expertise.
Size
11-50
Private
1m-10m
Mission
About
InTouchNow offers customer experience and contact center solutions along with telephone answering and reception support for clients in healthcare, medical, and legal sectors. The company operates using an onshore model and supports UK-based clients.
It is recognized for its innovative AI receptionist system, with a strong focus on quality and regulatory compliance, ensuring seamless service delivery backed by a team where over 75% have legal backgrounds.
Services
InTouchNow provides customer experience and contact center solutions supported by telephone answering and reception services. These services include inbound customer support, outbound call handling, diary management, and appointment booking, tailored to support client needs in various sectors.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in healthcare, medical, and legal industries. It has experience supporting law firms, solicitors, and medical clinics with services aligned to industry-specific requirements and technology platforms such as AI-driven call handling.
Unique Stregths
InTouchNow is known for its deep specialization in the legal sector, offering clients a team with extensive legal backgrounds and expertise. Its approach includes a 24/7 service model and an innovative AI receptionist tool, which helps deliver consistent and efficient service at scale.
Delivery Footprint
Headquartered in Borehamwood, Hertfordshire, the company operates using an onshore delivery model. It serves clients across the UK, with teams working in a dedicated environment to ensure high-quality service delivery.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Intouchnow
?
Intouchnow specializes in providing customer experience and contact center solutions. Their offerings encompass inbound customer support and outbound telesales and retention, ensuring a comprehensive approach to managing client interactions and enhancing overall customer satisfaction.
What additional services does
Intouchnow
provide?
When was
Intouchnow
founded?
Intouchnow was established in 2015, marking nearly a decade of experience in delivering tailored customer service solutions. Since its inception, the company has grown to become a recognized player in the contact center industry, particularly within the healthcare and legal sectors.
What industry verticals does
Intouchnow
serve?
Intouchnow focuses on serving clients across various industries, specifically in Healthcare & Life Sciences and Non-Profit & NGOs. This targeted approach allows them to cater to the unique requirements and challenges faced by these sectors.
What delivery model does
Intouchnow
offer?
Intouchnow employs an onshore delivery model, which means that their services are provided within the same country where their clients are located. This approach allows for better communication, compliance with local regulations, and a more tailored service experience, ensuring that client needs are met efficiently and effectively.
How many employees and/or seats does
Intouchnow
have?
Intouchnow operates with a workforce of approximately 11 to 50 employees. This size allows the company to maintain a close-knit team that can deliver personalized service, while also being agile enough to adapt to the specific demands of their clients.
Can
Intouchnow
be considered a good service provider for startups?
While Intouchnow may not specifically market itself as a startup-friendly service provider, its range of services and flexible delivery model could benefit startups looking for reliable customer support solutions. The company's focus on quality and regulatory compliance makes it a viable option for new businesses in regulated industries such as healthcare and legal sectors.
Can
Intouchnow
be considered a good service provider for SMBs?
Intouchnow is well-suited to serve small and medium-sized businesses, particularly those in the healthcare and legal sectors. With a dedicated team and a focus on delivering quality service, Intouchnow can support the growth and operational needs of SMBs, offering scalable solutions that adapt as the business expands.
Can
Intouchnow
be considered a good service provider for enterprises?
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