Intouch CX
Customer Experience and Contact Center
IntouchCX is a global leader in digital customer experience management that provides customer experience and contact center solutions for retail, healthcare, technology, and more, known for its brand-specific approach and innovative use of AI.
Size
11-50
Private
Mission
To redefine customer service by leveraging technology and innovation to create meaningful relationships between brands and customers.
About
IntouchCX offers customer experience and contact center solutions along with back-office operations and AI services for clients in retail, healthcare, gaming, and technology. The company operates using a global delivery model and supports businesses of all sizes.
It is recognized for its data-driven insights, with a proven track record of enhancing customer loyalty and driving revenue growth for its clients.
Services
IntouchCX provides customer experience and contact center solutions supported by back-office operations, trust & safety services, and AI services. These services cover omnichannel customer care, intelligent automation, and advisory support, tailored to enhance brand loyalty and streamline operations for diverse client needs.
Capabilities
Inbound Customer Support
Email Support
Social Media Customer Care
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Content Moderation
Claims Processing
Data Annotation & Labelling
Human-in-the-Loop QA
Automation & RPA Enablement
Industries Served
The company serves clients in retail, healthcare, gaming, entertainment, and technology. It has experience supporting startups to global enterprises with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
IntouchCX is known for its brand-specific approach and innovative use of technology, offering clients customized solutions that ensure exceptional customer experiences. Its approach includes leveraging advanced AI and predictive analytics to deliver data-driven insights and operational efficiency.
Delivery Footprint
Headquartered in Winnipeg, Canada, the company operates using a global delivery model. It serves clients across 14 countries, with teams working in remote and hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Healthcare & Life Sciences
Gaming & Entertainment
Energy & Utilities
Technology & SaaS
Travel Hospitality & Leisure
Clients
Bathx
Double Horse
What's the main service provided by
Intouch CX
?
Intouch CX specializes in delivering exceptional customer experience and contact center solutions. Their offerings encompass a wide range of services, including inbound customer support, email assistance, social media care, and comprehensive CX consulting and journey mapping. Additionally, they focus on quality assurance and monitoring, content moderation, claims processing, data annotation, human-in-the-loop quality assurance, as well as automation and robotic process automation (RPA) enablement. This diverse array of services is designed to enhance customer engagement and satisfaction across various channels.
What additional services does
Intouch CX
provide?
In addition to its primary customer experience and contact center solutions, Intouch CX offers a range of supplementary services. These include back-office operations and AI and data services, which enhance operational efficiency and provide valuable insights to clients across various industries.
When was
Intouch CX
founded?
Intouch CX was established in 2006, which means it has been operating for over 17 years. Since its inception, the company has focused on transforming customer service through innovative technology and fostering meaningful relationships between brands and their customers.
What industry verticals does
Intouch CX
serve?
Intouch CX serves a variety of industries, including Retail & e-Commerce, Healthcare & Life Sciences, Gaming & Entertainment, Travel, Hospitality & Leisure, Energy & Utilities, and Technology & SaaS. This diverse industry focus allows the company to tailor its services to meet the unique needs of different sectors.
What delivery model does
Intouch CX
offer?
Intouch CX employs a flexible global delivery model that includes onshore, nearshore, and offshore options. Onshore services are delivered within the same country as the client, allowing for closer cultural and operational alignment. Nearshore solutions provide support from neighboring countries, facilitating easier communication and collaboration. Offshore services involve teams located in different regions, offering cost-effective solutions while maintaining high-quality service delivery.
How many employees and/or seats does
Intouch CX
have?
Intouch CX has a workforce ranging from 11 to 50 employees. This size allows the company to maintain agility while providing personalized services to its clients.
Can
Intouch CX
be considered a good service provider for startups?
Can
Intouch CX
be considered a good service provider for SMBs?
Can
Intouch CX
be considered a good service provider for enterprises?
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