Intouch Call Center
Customer Experience and Contact Center
InTouch Call Center is a specialized call center solutions agency that provides customer experience and contact center services for healthcare and life sciences, known for its comprehensive 24/7 support and customizable communication solutions.
Size
Private
Mission
To deliver seamless and effective customer interactions, allowing businesses to focus on growth and operational efficiency.
About
InTouch Call Center offers customer experience and contact center services along with call screening, appointment scheduling, and multilingual support for clients in healthcare and life sciences. The company operates using an onshore, nearshore, and offshore delivery model and supports businesses of all sizes.
It is recognized for its commitment to seamless customer interactions, with a professional team dedicated to enhancing operational efficiency and client satisfaction.
Services
InTouch Call Center provides customer experience and contact center services supported by call screening, appointment scheduling, and 24/7 live operator services. These services cover inbound customer support and multilingual assistance, tailored to support the needs of healthcare providers and businesses seeking efficient communication solutions.
Capabilities
Inbound Customer Support
Multilingual Support
Outbound Telesales & Retention
Industries Served
The company serves clients in healthcare and life sciences. It has experience supporting medical groups, hospice providers, and other service-oriented industries with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
InTouch Call Center is known for its customizable and scalable communication solutions, offering clients reliable support that adapts to their evolving needs. Its approach includes a focus on compliance and customer engagement, which helps deliver consistent service quality at scale.
Delivery Footprint
Headquartered in Martinsburg, West Virginia, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across North America and beyond, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Clients
No items found.
What's the main service provided by
Intouch Call Center
?
Intouch Call Center specializes in enhancing customer experience and providing contact center services. Their offerings include inbound customer support, multilingual assistance, and outbound telesales and retention. This comprehensive service portfolio is designed to meet the diverse needs of clients across various sectors, particularly in healthcare and life sciences.
What additional services does
Intouch Call Center
provide?
When was
Intouch Call Center
founded?
Intouch Call Center was established in 2003, marking over 20 years of experience in the customer service industry as of 2024. Since its inception, the company has been dedicated to optimizing customer interactions and enhancing operational efficiency for businesses of all sizes.
What industry verticals does
Intouch Call Center
serve?
Intouch Call Center primarily serves clients in the Healthcare & Life Sciences and Insurance sectors. This focus allows them to cater to the specific needs and challenges faced by these industries, ensuring that their services align with regulatory requirements and industry standards.
What delivery model does
Intouch Call Center
offer?
Intouch Call Center employs a flexible delivery model that includes onshore, nearshore, and offshore solutions. Onshore services are provided within the same country as the client, nearshore services come from neighboring countries, and offshore services are delivered from distant locations. This multi-faceted approach enables the company to offer tailored support that meets the diverse needs of their clients across various geographical regions.
How many employees and/or seats does
Intouch Call Center
have?
Can
Intouch Call Center
be considered a good service provider for startups?
Can
Intouch Call Center
be considered a good service provider for SMBs?
Intouch Call Center is well-suited to support small and medium businesses (SMBs) with its scalable and customizable service offerings. Their focus on delivering seamless customer interactions and enhancing operational efficiency makes them an ideal partner for growing companies that require flexible solutions to adapt to their evolving needs.
Can
Intouch Call Center
be considered a good service provider for enterprises?
For enterprises and large companies, Intouch Call Center provides a robust and reliable service portfolio, recognized for its commitment to quality and compliance. Their experience in serving complex industries, combined with a delivery model that spans onshore, nearshore, and offshore support, makes them a strong choice for large organizations seeking sophisticated and adaptable customer service solutions.
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