iNterra Networks
Customer Experience and Contact Center
Interra Networks Limited is a leading ICT company that provides customer experience and contact center solutions for telecommunications and media, known for its innovative and value-driven technology projects.
Size
1-10
Private
Mission
About
Interra Networks Limited offers customer experience and contact center solutions along with software development, digital marketing, and business process outsourcing for clients in telecommunications and media. The company operates using an onshore model and supports businesses primarily in Nigeria.
It is recognized for its strong technical competence and deep understanding of client challenges, with a commitment to delivering tailored technology solutions that maximize value.
Services
Interra Networks Limited provides customer experience and contact center solutions, supported by software development, digital marketing, and business process outsourcing. These services include inbound customer support, outbound telesales, technical support, and customer relationship management. Each solution is tailored to meet the specific needs of businesses in telecommunications and media.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Customer & Marketing Analytics
Quality Assurance & Monitoring
Knowledge-Base Maintenance
Automation & RPA Enablement
Service Desk & IT Support
Content Moderation
Industries Served
The company serves clients in telecommunications and media. It has experience supporting a diverse range of businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective communication and customer engagement.
Unique Stregths
Interra Networks is known for its innovative and client-focused approach, offering clients value-driven technology solutions. Its commitment to understanding client challenges and delivering tailored solutions helps ensure maximum impact and efficiency in service delivery.
Delivery Footprint
Headquartered in Abuja, Nigeria, the company operates using an onshore delivery model. It serves clients across Nigeria, with teams working in environments tailored to meet client needs, ensuring effective and responsive service delivery.
Certifications
No items found.
Verticals
Telecommunications & Media
Clients
No items found.
What's the main service provided by
iNterra Networks
?
iNterra Networks specializes in customer experience and contact center solutions, offering a comprehensive range of services tailored to meet the needs of its clients. Their offerings include inbound customer support, outbound telesales and retention, as well as technical support at Tier 1 and Tier 2 levels. Additionally, they provide services such as customer and marketing analytics, quality assurance and monitoring, knowledge-base maintenance, automation and RPA enablement, service desk and IT support, and content moderation. This extensive suite of services is designed to enhance client engagement and streamline operations.
What additional services does
iNterra Networks
provide?
When was
iNterra Networks
founded?
iNterra Networks was established in 2004, marking nearly two decades of service in the business process outsourcing industry. Since its inception, the company has developed a strong reputation for providing innovative solutions and has continually adapted to meet the evolving needs of its clients in the telecommunications and media sectors.
What industry verticals does
iNterra Networks
serve?
iNterra Networks primarily serves the telecommunications and media industries. This focus allows the company to leverage its expertise and tailor its services effectively to address the unique challenges and requirements of businesses operating within these sectors.
What delivery model does
iNterra Networks
offer?
iNterra Networks operates using an onshore delivery model, meaning that their services are provided from within the client's country, specifically Nigeria. This approach ensures that they can maintain close communication and responsiveness to client needs, as teams work in environments that are well-aligned with the clients' operations and cultural context.
How many employees and/or seats does
iNterra Networks
have?
iNterra Networks has a small workforce, comprising between 1 to 10 employees. This size allows for a highly personalized service experience, as the company can focus on delivering tailored solutions and maintaining close relationships with its clients.
Can
iNterra Networks
be considered a good service provider for startups?
iNterra Networks can be a viable service provider for startups, especially those operating in the telecommunications and media sectors. With a strong emphasis on customer experience and tailored solutions, startups can benefit from the company's expertise in establishing effective customer engagement strategies. Additionally, their small size allows for flexible and responsive service, which is crucial for new businesses navigating the initial phases of growth.
Can
iNterra Networks
be considered a good service provider for SMBs?
For small and medium businesses, iNterra Networks offers a promising range of services that can support growth and enhance operational efficiency. Their ability to provide personalized support and a variety of customer experience solutions makes them a suitable partner for SMBs looking to improve customer engagement and retention. The company's commitment to understanding client challenges ensures that services are tailored to the specific needs of smaller enterprises, facilitating effective scaling as the business grows.
Can
iNterra Networks
be considered a good service provider for enterprises?
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