International Call Center Services Iccs Com
Customer Experience and Contact Center
ICCS is a leading BPO company that provides customer experience and contact center services for healthcare, government, retail, and banking sectors, known for its partnership-driven approach and operational excellence.
Size
51-200
Private
Mission
To provide tailored call center and BPM services that effectively meet individual client needs.
About
ICCS offers customer experience and contact center services along with back-office operations, finance and accounting, and HR, recruitment, and payroll services for clients in healthcare, government, retail, and banking sectors. The company operates using an offshore model and supports clients globally.
It is recognized for its commitment to delivering customized, data-driven customer service solutions, with a strong focus on operational scalability and responsiveness.
Services
ICCS provides customer experience and contact center services, supported by back-office operations, finance and accounting, and HR, recruitment, and payroll services. These services include inbound customer support, outbound telesales, data entry, and recruitment process outsourcing, tailored to optimize customer interactions and enhance business value.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Data Entry & Data Processing
Recruitment Process Outsourcing (RPO)
Payroll Processing
Industries Served
The company serves clients in healthcare and life sciences, government and public sector, retail and e-commerce, and banking and financial services. It has experience supporting diverse industries with services aligned to specific requirements and technology platforms.
Unique Stregths
ICCS is known for its operational excellence and partnership-driven approach, offering clients meaningful, data-driven insights that foster loyal partnerships. Its approach includes leveraging analytics and customer insights to deliver consistent service quality and business value.
Delivery Footprint
Headquartered in Noida, Uttar Pradesh, India, the company operates using an offshore delivery model. It serves clients across various global markets, with teams working in remote environments to meet client needs effectively.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Government & Public Sector
Retail & e-Commerce
Banking & Financial Services
Clients
No items found.
What's the main service provided by
International Call Center Services Iccs Com
?
International Call Center Services Iccs Com specializes in customer experience and contact center solutions. Their comprehensive offerings include inbound customer support, outbound telesales and retention, data entry and processing, as well as recruitment process outsourcing (RPO) and payroll processing. This diverse range of services is designed to optimize interactions with customers and enhance overall business value.
What additional services does
International Call Center Services Iccs Com
provide?
When was
International Call Center Services Iccs Com
founded?
International Call Center Services Iccs Com was established in 2019, marking its inception in the dynamic field of customer service and business process management. As of 2024, the company has been operating for about five years, building a reputation for delivering tailored solutions to meet the unique needs of its clients.
What industry verticals does
International Call Center Services Iccs Com
serve?
ICCS serves a variety of industries, focusing on sectors such as Healthcare & Life Sciences, Government & Public Sector, Retail & e-Commerce, and Banking & Financial Services. This diverse industry experience enables them to provide specialized solutions that align with the specific requirements and technological frameworks of their clients.
What delivery model does
International Call Center Services Iccs Com
offer?
International Call Center Services Iccs Com employs an offshore delivery model, which means they provide services from locations outside the client's country, typically to leverage cost efficiencies and access a broader talent pool. This model ensures that they can meet client needs globally while maintaining a high standard of service quality through effective remote collaboration.
How many employees and/or seats does
International Call Center Services Iccs Com
have?
ICCS has a workforce ranging from 51 to 200 employees. This size allows the company to maintain a balance between personalized service and the capacity to handle diverse client requirements efficiently.
Can
International Call Center Services Iccs Com
be considered a good service provider for startups?
While International Call Center Services Iccs Com possesses a range of services that could be beneficial for startups, their scale and offerings are more tailored towards small to medium businesses and larger enterprises. Startups might find value in their customer support and data processing services, but they may need to consider their growth stage and specific needs when engaging with a company of this size.
Can
International Call Center Services Iccs Com
be considered a good service provider for SMBs?
International Call Center Services Iccs Com is well-positioned to support small and medium businesses through its flexible service offerings and operational scalability. The company’s expertise in customer experience and back-office solutions allows SMBs to enhance their operational efficiency and customer interactions, making them a suitable partner for businesses looking to grow and optimize their processes.
Can
International Call Center Services Iccs Com
be considered a good service provider for enterprises?
ICCS has the capacity to serve enterprises and large companies effectively, given its operational excellence and comprehensive service portfolio. Their offshore delivery model provides the scalability and reliability that large organizations require, coupled with a commitment to data-driven insights that enhance service quality. Enterprises looking for a partner that can deliver sophisticated solutions would find ICCS to be a strong contender.
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