Interactive Contact Center
Customer Experience and Contact Center
Interactive Contact Center (ICC BPO) is a leading BPO firm that provides customer experience and contact center solutions for various industries, known for its commitment to people and data security.
Size
201-500
Private
Mission
To redefine the outsourcing experience by providing personalized solutions tailored to unique business needs.
About
Interactive Contact Center (ICC BPO) offers customer experience and contact center solutions along with technical support and language interpretation services for clients in diverse sectors. The company operates using an offshore and nearshore model and supports businesses globally.
It is recognized for its focus on personalized solutions and a supportive work environment, with a strong emphasis on data security and employee growth.
Services
Interactive Contact Center (ICC BPO) provides customer experience and contact center solutions supported by technical support and language interpretation services. These services cover inbound customer support, technical support (Tier 1/2), and multilingual support, tailored to meet the unique needs of each client.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Multilingual Support
Industries Served
The company serves clients in various industries, adapting its services to support a wide range of business functions. It has experience working with businesses that require advanced customer service and technical support solutions.
Unique Stregths
ICC BPO is known for its commitment to sincerity, transparency, and data security, offering clients a reliable and trustworthy partnership. Its approach includes leveraging cutting-edge technologies and a robust omnichannel strategy, ensuring seamless interactions and high customer satisfaction.
Delivery Footprint
Headquartered in the U.S. with a strong presence in Costa Rica and El Salvador, the company operates using an offshore and nearshore delivery model. It serves clients across the Americas, with teams working in remote environments to meet diverse client needs.
Certifications
ISO/IEC 27001:2013
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Interactive Contact Center
?
Interactive Contact Center specializes in enhancing customer experience through a range of contact center solutions. Their primary focus is on delivering exceptional customer service, which includes inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they offer multilingual support, enabling them to cater to clients from diverse linguistic backgrounds, ensuring that businesses receive tailored solutions that meet their unique requirements.
What additional services does
Interactive Contact Center
provide?
In addition to its primary focus on analytics and data solutions, Interactive Response Technologies Irt offers a range of additional services. These include back-office operations, finance and accounting, as well as HR recruitment and payroll services. This diverse service portfolio allows the company to provide comprehensive support to its clients across various operational needs.
When was
Interactive Contact Center
founded?
Founded in 2020, Interactive Contact Center has been operating for approximately four years. Since its establishment, the company has aimed to transform the outsourcing landscape by providing customized services that align with the specific needs of its clients.
What industry verticals does
Interactive Contact Center
serve?
What delivery model does
Interactive Contact Center
offer?
Interactive Contact Center employs a versatile delivery model that includes offshore, nearshore, and work-from-home/virtual solutions. Offshore services mean that the company operates from countries like Honduras while serving clients globally, nearshore indicates that they have operations in nearby regions, making collaboration easier, and work-from-home solutions allow their teams to work remotely, ensuring flexibility and scalability in their service delivery.
How many employees and/or seats does
Interactive Contact Center
have?
Interactive Contact Center has a workforce ranging between 201 and 500 employees. This size positions them as a mid-sized company, allowing for a balance between personalized service and the capacity to handle larger projects and client demands effectively.
Can
Interactive Contact Center
be considered a good service provider for startups?
Interactive Contact Center can be a valuable partner for startups, particularly those seeking to establish a strong customer service foundation without the need for large upfront investments. Their flexibility in service offerings and delivery models allows startups to scale their customer support operations according to their growth trajectory. With a focus on personalized solutions, ICC BPO can adapt its services to meet the evolving needs of new businesses.
Can
Interactive Contact Center
be considered a good service provider for SMBs?
Small and medium businesses (SMBs) will find Interactive Contact Center to be a supportive service provider, thanks to their adaptable service portfolio and commitment to customized solutions. The company's blend of offshore and nearshore delivery models enables SMBs to access high-quality customer support while managing costs effectively. With a workforce that can efficiently handle varying volumes of customer interactions, ICC BPO is well-equipped to assist SMBs in enhancing their customer engagement and satisfaction.
Can
Interactive Contact Center
be considered a good service provider for enterprises?
Interactive Contact Center is well-suited to serve enterprise-level clients due to its comprehensive service offerings and robust delivery models. The company’s certification in ISO/IEC 27001:2013 demonstrates a strong commitment to data security, which is crucial for large organizations that prioritize safeguarding sensitive information. Their ability to scale operations and leverage advanced technologies ensures that enterprise clients receive reliable and sophisticated support, making them a trustworthy partner in managing complex customer service needs.
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