Interact Cc
Customer Experience and Contact Center
Interact CC Ltd is a leading UK contact center company that provides customer experience and contact center services for retail, telecommunications, and financial services, known for its innovative hub and spoke operational model.
Size
51-200
Private
Mission
About
Interact CC Ltd offers customer experience and contact center services along with sales and lead-generation services for clients in retail, telecommunications, and financial services. The company operates using a hybrid delivery model and supports clients across the UK and South Africa.
It is recognized for its strong community ties and personalized service, with a focus on high-quality customer engagement through multiple communication channels.
Services
Interact CC Ltd provides customer experience and contact center services supported by sales and lead-generation services and specific offerings such as inbound customer support, outbound telesales, social media customer care, and live chat support. These services cover various communication channels and are tailored to support client needs in customer acquisition and retention.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Social Media Customer Care
Live Chat & Messaging Support
Industries Served
The company serves clients in retail, telecommunications, and financial services. It has experience supporting leading UK and global brands with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Interact CC Ltd is known for its innovative hub and spoke operational model, offering clients a blend of local entrepreneurship and centralized support. Its approach includes fostering strong community connections and maintaining a personalized, engaged workforce, which helps deliver consistency at scale.
Delivery Footprint
Headquartered in Hampton, Middlesex, the company operates using a hybrid delivery model. It serves clients across the UK and South Africa, with teams working in both onshore and offshore environments depending on client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Telecommunications & Media
Banking & Financial Services
Clients
No items found.
What's the main service provided by
Interact Cc
?
Interact CC specializes in providing comprehensive customer experience and contact center services. Their offerings include inbound customer support, outbound telesales and retention efforts, social media customer care, as well as live chat and messaging support. This broad spectrum of services is designed to enhance client engagement and facilitate customer acquisition and retention across various communication channels.
What additional services does
Interact Cc
provide?
When was
Interact Cc
founded?
Founded in 2011, Interact CC has been in operation for over a decade. The company has established itself as a significant player in the customer experience and contact center industry, continuously adapting to meet the evolving needs of its clients.
What industry verticals does
Interact Cc
serve?
Interact CC serves a diverse range of industries, including Retail & e-Commerce, Telecommunications & Media, and Banking & Financial Services. This focus allows the company to tailor its services to meet the specific requirements and challenges of these sectors.
What delivery model does
Interact Cc
offer?
Interact CC employs a hybrid delivery model that combines onshore, offshore, and multi-shore environments. Onshore operations are located within the same country as the client, while offshore services are provided from a different country, often to reduce costs. This flexible approach enables Interact CC to optimize resources and provide tailored solutions that meet the specific needs of their clients.
How many employees and/or seats does
Interact Cc
have?
Interact CC has a workforce comprising between 51 and 200 employees. This size enables the company to maintain a personalized approach to service delivery while ensuring adequate resources to meet client demands efficiently.
Can
Interact Cc
be considered a good service provider for startups?
Can
Interact Cc
be considered a good service provider for SMBs?
Interact CC is particularly well-suited for small and medium businesses (SMBs) due to its flexible service offerings and tailored approach. Their experience in providing customer engagement solutions across various communication channels allows SMBs to enhance customer satisfaction and retention without the need for extensive in-house resources. The hybrid delivery model further supports scalability, enabling SMBs to adapt their service levels as they grow.
Can
Interact Cc
be considered a good service provider for enterprises?
While Interact CC offers a solid foundation of customer experience services, it may not be the primary choice for large enterprises seeking highly specialized or extensive support. Their focus on personalized service and community ties can be advantageous for enterprises looking for a partner that emphasizes engagement and consistency. However, enterprises with complex requirements might consider complementing their services with providers that have extensive infrastructure and capabilities tailored for large-scale operations.
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