Intelsa
Customer Experience and Contact Center
Intelsa is a rapidly growing BPO company that provides customer experience and contact center services for retail, financial services, healthcare, and technology sectors, known for its commitment to innovation and high performance.
Size
51-200
Private
Mission
To deliver high-quality outsourcing solutions with a focus on customer satisfaction and advanced technology.
About
Intelsa offers customer experience and contact center services along with back-office operations and sales support for clients in retail, financial services, healthcare, and technology. The company operates using a nearshore model and supports businesses in Colombia, the USA, Ecuador, and Puerto Rico.
It is recognized for its dedication to quality and innovation, with notable awards from the Colombian Association of Contact Centers and BPO for excellence in outsourcing and shared services management.
Services
Intelsa provides customer experience and contact center services, supported by back-office operations and specialized collection services. These services cover inbound customer support, outbound telesales, and technical support, tailored to meet diverse client needs across various communication channels.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Email Support
CX Consulting & Journey Mapping
Industries Served
The company serves clients in retail, financial services, healthcare, and technology. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring effective customer engagement and operational efficiency.
Unique Stregths
Intelsa is known for its innovative approach and commitment to high performance, offering clients advanced technology solutions and a focus on customer satisfaction. Its operational practices include continuous improvement strategies that help deliver consistent results at scale.
Delivery Footprint
Headquartered in Medellín, Colombia, the company operates using a nearshore delivery model. It serves clients across the Americas, with teams working in hybrid environments to meet client needs effectively.
Certifications
No items found.
Verticals
Retail & e-Commerce
Banking & Financial Services
Healthcare & Life Sciences
Technology & SaaS
Clients
No items found.
What's the main service provided by
Intelsa
?
Intelsa specializes in delivering customer experience and contact center solutions. Their offerings include inbound customer support, outbound telesales and retention, as well as technical support at both Tier 1 and Tier 2 levels. Additionally, they provide email support and CX consulting, along with journey mapping to enhance overall customer interactions.
What additional services does
Intelsa
provide?
In addition to their primary focus on customer experience and contact center services, Intelsa also offers a range of other capabilities, including back-office operations and sales and lead-generation services. This extended portfolio allows them to support clients comprehensively across various operational needs.
When was
Intelsa
founded?
Intelsa was established in 2014, marking nearly a decade of operation in the business process outsourcing sector. Since its inception, the company has focused on providing high-quality outsourcing solutions, establishing itself as a reliable partner for various clients across different industries.
What industry verticals does
Intelsa
serve?
Intelsa serves a diverse range of industries, including Retail & e-Commerce, Banking & Financial Services, Healthcare & Life Sciences, and Technology & SaaS. This varied industry focus allows them to tailor their services to meet specific requirements and enhance customer engagement.
What delivery model does
Intelsa
offer?
Intelsa operates using a nearshore delivery model, which means that they provide services from locations that are geographically close to their clients, specifically from Colombia. This approach enables them to offer cost-effective solutions while maintaining high-quality service levels, since nearshore operations often allow for better communication and collaboration due to similar time zones.
How many employees and/or seats does
Intelsa
have?
Intelsa employs between 51 and 200 individuals, which positions them as a midsize organization. This workforce size allows the company to maintain a balance between personalized service and the capacity to handle larger projects efficiently.
Can
Intelsa
be considered a good service provider for startups?
Can
Intelsa
be considered a good service provider for SMBs?
Can
Intelsa
be considered a good service provider for enterprises?
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