Intelliworx
Customer Experience and Contact Center
Intelliworx PH is a reputable outsourcing company that provides customer experience and contact center services for various industries, known for its personalized, client-centric approach and commitment to community upliftment.
Size
51-200
Private
Mission
To deliver tailored outsourcing solutions that streamline operations, increase efficiency, reduce costs, and boost productivity through a personalized, client-centric approach.
About
Intelliworx PH offers customer experience and contact center services along with back-office operations and marketing operations for clients in diverse industries. The company operates using an offshore model and supports international clients from the Philippines.
It is recognized for its tailored outsourcing solutions, with a dedicated team that undergoes extensive training to ensure high-quality service delivery.
Services
Intelliworx PH provides customer experience and contact center services, supported by back-office operations and marketing operations. These services include inbound customer support, live chat and messaging support, email support, order management and fulfillment, market and competitive intelligence, social media management, content creation and localization, graphic and video production, and web development. Each solution is customized to meet the unique needs of clients across various business functions.
Capabilities
Inbound Customer Support
Live Chat & Messaging Support
Email Support
Order Management & Fulfilment
Market & Competitive Intelligence
Social Media Management
Content Creation & Localisation
Graphic & Video Production
Web Development
Industries Served
The company serves clients in diverse industries, leveraging its expertise in customer support, IT, digital marketing, and creative services. It has experience supporting a wide range of businesses with services aligned to their specific requirements and technology platforms.
Unique Stregths
Intelliworx PH is known for its personalized, client-centric approach, offering clients tailored outsourcing solutions that enhance operational efficiency and productivity. Its commitment to community upliftment and local talent development further strengthens its reputation as a trusted outsourcing partner.
Delivery Footprint
Headquartered in Occidental Mindoro, Philippines, the company operates using an offshore delivery model. It serves clients across various global markets, with teams working primarily from a physical office space, ensuring business continuity and flexibility for remote support when needed.
Certifications
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Verticals
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Clients
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What's the main service provided by
Intelliworx
?
Intelliworx specializes in delivering customer experience and contact center services, ensuring that client interactions are both efficient and effective. Their offerings encompass a wide range of support options, including inbound customer assistance, live chat and messaging services, email support, and order management and fulfillment. Additionally, they provide valuable services in market and competitive intelligence, social media management, content creation and localization, graphic and video production, and web development. Each service is uniquely tailored to meet the specific needs of various industries, making them a versatile partner for businesses seeking comprehensive support.
What additional services does
Intelliworx
provide?
In addition to their primary services in customer experience and contact centers, Intelliworx extends its capabilities into back-office operations and marketing operations. This includes a broad array of support functions that enhance operational efficiency and help clients manage their business processes more effectively.
When was
Intelliworx
founded?
Intelliworx was established in 2019, marking a significant entry into the outsourcing industry. With over four years in operation as of 2024, the company has quickly positioned itself as a notable player in the BPO sector, providing tailored solutions to clients both locally and internationally.
What industry verticals does
Intelliworx
serve?
What delivery model does
Intelliworx
offer?
Intelliworx employs an offshore delivery model, meaning that their services are provided from a different country than that of their clients, specifically from the Philippines. This approach allows them to leverage local talent while offering competitive pricing and flexibility. In addition to offshore capabilities, they also offer work-from-home and virtual support options, ensuring business continuity and adaptability to client needs.
How many employees and/or seats does
Intelliworx
have?
Intelliworx boasts a workforce of between 51 to 200 employees, reflecting a medium-sized operation. This size enables them to maintain a balance between personalized service and the ability to scale operations as needed, catering effectively to the diverse demands of their clientele.
Can
Intelliworx
be considered a good service provider for startups?
Intelliworx can be a beneficial service provider for startups, particularly those looking to establish a strong customer support foundation without the overhead of in-house staffing. Their tailored solutions and diverse service offerings allow startups to focus on their core business while outsourcing essential functions like customer support and marketing operations. The offshore delivery model also enables startups to access skilled personnel at competitive rates, making it a cost-effective choice.
Can
Intelliworx
be considered a good service provider for SMBs?
For small and medium businesses, Intelliworx presents a solid option for outsourcing needs, especially in customer support and marketing operations. Their medium-sized workforce allows for flexibility and scalability, accommodating the growth of SMBs as they evolve. The range of services available ensures that SMBs can find tailored solutions that align with their specific operational requirements, helping them to enhance efficiency and productivity.
Can
Intelliworx
be considered a good service provider for enterprises?
While Intelliworx is primarily positioned to serve small and medium businesses, its comprehensive service portfolio and personalized approach can also appeal to enterprise clients. The company’s commitment to delivering high-quality, customized solutions can help large organizations streamline operations and improve customer engagement. However, enterprises may need to assess their specific needs against Intelliworx’s offerings to ensure alignment with their scale and complexity.
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