Intelling Ltd
Customer Experience and Contact Center
Intelling Ltd is a customer management business that provides customer experience and contact center services for telecommunications, financial services, government, energy, and insurance sectors, known for its comprehensive UK B2B market database and innovative technology solutions.
Size
201-500
Private
50m-100m
Mission
About
Intelling Ltd offers customer experience and contact center services along with sales and lead-generation services and analytics and data solutions for clients in telecommunications, financial services, government, energy, and insurance. The company operates using a hybrid delivery model and supports clients across three continents.
It is recognized for its unique data ecosystem and omnichannel approach, with a focus on maximizing business potential through cost savings, revenue growth, and operational efficiency.
Services
Intelling Ltd provides customer experience and contact center services supported by sales and lead-generation services and analytics and data solutions. These services cover inbound customer support, outbound telesales & retention, data entry & processing, and customer & marketing analytics, tailored to support client needs throughout the customer lifecycle.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Data Entry & Data Processing
CX Consulting & Journey Mapping
Market & Competitive Intelligence
Customer & Marketing Analytics
Industries Served
The company serves clients in telecommunications, financial services, government, energy, and insurance. It has experience supporting blue-chip brands with services aligned to industry-specific requirements and technology platforms, leveraging its extensive UK B2B market database.
Unique Stregths
Intelling Ltd is known for its comprehensive data ecosystem and omnichannel approach, offering clients innovative technology solutions. Its approach includes a focus on customer lifecycle management and bespoke customer solutions, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Manchester, UK, the company operates using a hybrid delivery model. It serves clients across three continents, with teams working in remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Banking & Financial Services
Government & Public Sector
Energy & Utilities
Insurance
Clients
NHS
What's the main service provided by
Intelling Ltd
?
Intelling Ltd specializes in delivering exceptional customer experience and contact center services. Their offerings encompass a range of solutions including inbound customer support, outbound telesales and retention, data entry and processing, as well as customer and marketing analytics. This comprehensive suite of services is designed to meet diverse client needs throughout the customer lifecycle, ensuring effective communication and engagement.
What additional services does
Intelling Ltd
provide?
In addition to their primary focus on back-office operations, Intelliquick also offers customer experience and contact center services. This expanded service portfolio enhances their ability to support clients across various customer interaction points, ensuring a comprehensive approach to operational needs.
When was
Intelling Ltd
founded?
Intelling Ltd was established in 2012, marking over a decade of experience in the customer experience and contact center sector. Since its inception, the company has grown significantly, positioning itself as a trusted partner for businesses in various industries.
What industry verticals does
Intelling Ltd
serve?
Intelling Ltd serves a diverse array of industries, including Telecommunications & Media, Banking & Financial Services, Government & Public Sector, Energy & Utilities, and Insurance. This broad industry focus allows the company to tailor its services to meet specific needs and requirements, ensuring high-quality support for its clients.
What delivery model does
Intelling Ltd
offer?
Intelling Ltd employs a hybrid delivery model, which combines onshore, nearshore, and offshore resources to effectively meet client needs. This approach allows them to leverage a multi-shore mix of talent, enabling flexibility and efficiency in service delivery while optimizing costs and resources based on client requirements.
How many employees and/or seats does
Intelling Ltd
have?
Intelling Ltd has a workforce ranging between 201 and 500 employees. This size allows the company to maintain a robust team capable of delivering high-quality services while also being agile enough to adapt to changing client demands.
Can
Intelling Ltd
be considered a good service provider for startups?
Can
Intelling Ltd
be considered a good service provider for SMBs?
Intelling Ltd is particularly well-suited to support small and medium-sized businesses (SMBs) due to its scalable service offerings and flexible delivery model. With a comprehensive suite of customer experience solutions, the company can effectively assist SMBs in enhancing their customer engagement and operational efficiency, helping them grow in competitive markets.
Can
Intelling Ltd
be considered a good service provider for enterprises?
Intelling Ltd is an excellent choice for enterprises and large companies seeking a reliable service provider. The company's extensive experience across multiple industries, combined with its hybrid delivery model, ensures that it can meet the complex and varied needs of large organizations. Their focus on maximizing business potential through innovative solutions positions them as a strong partner for enterprises aiming to enhance customer experiences and operational efficiencies.
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