Intelemark
Customer Experience and Contact Center
Intelemark LLC is a virtual BPO firm that provides customer experience and contact center services for technology and SaaS companies, known for its customized appointment setting and lead generation strategies.
Size
51-200
Private
Mission
About
Intelemark LLC offers customer experience and contact center services along with sales and lead-generation services for clients in technology and SaaS. The company operates using an onshore delivery model and supports clients nationwide.
It is recognized for its commitment to quality and personalized campaigns, with over two decades of experience in managing successful B2B telemarketing campaigns.
Services
Intelemark LLC provides customer experience and contact center services supported by sales and lead-generation services and specific offerings such as inbound customer support, outbound telesales and retention, and appointment setting. These services cover telemarketing and call center operations, and are tailored to support clients' needs for lead generation and appointment setting.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Live Chat & Messaging Support
Appointment Setting
Lead Research & List Building
Sales Chat & Live Demonstrations
Industries Served
The company serves clients in technology and SaaS. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring effective communication and engagement with prospects.
Unique Stregths
Intelemark is known for its customized approach to B2B appointment setting and demand generation, offering clients a partnership model that integrates seamlessly into their teams. Its commitment to quality ensures both the quantity and quality of connections necessary for sustainable business growth.
Delivery Footprint
Headquartered in Scottsdale, Arizona, the company operates using an onshore delivery model. It serves clients across the United States, with a virtual workforce of experienced agents dedicated to providing high-quality service.
Certifications
No items found.
Verticals
Technology & SaaS
Clients
No items found.
What's the main service provided by
Intelemark
?
Intelemark specializes in providing exceptional customer experience and contact center services. Their offerings include inbound customer support, outbound telesales and retention, live chat and messaging support, appointment setting, lead research and list building, as well as sales chat and live demonstrations. This comprehensive range of services ensures that clients receive tailored solutions to effectively engage with their customers and drive business growth.
What additional services does
Intelemark
provide?
In addition to its primary focus on customer experience and contact center services, Intelemark also offers sales and lead-generation services. This extended portfolio includes various capabilities that are designed to support businesses in their efforts to generate leads and drive sales growth, complementing their core service offerings.
When was
Intelemark
founded?
Intelemark was established in the year 2000, marking over two decades of experience in the industry as of 2024. Since its inception, the company has developed a strong reputation for delivering quality customer experience and contact center services, particularly in the technology and SaaS sectors.
What industry verticals does
Intelemark
serve?
Intelemark primarily serves clients within the Technology & SaaS industries. With a focus on these verticals, the company is equipped to address the specific needs and challenges faced by businesses operating in these rapidly evolving sectors.
What delivery model does
Intelemark
offer?
Intelemark operates using both onshore and nearshore delivery models. Onshore delivery means that services are provided from locations within the same country as the client, ensuring close alignment and effective communication. Nearshore delivery involves providing services from neighboring countries, which can offer advantages such as cost-effectiveness while still maintaining a level of proximity that facilitates collaboration.
How many employees and/or seats does
Intelemark
have?
Intelemark has a workforce ranging from 51 to 200 employees. This size allows the company to maintain a balanced and dedicated team that can provide personalized services while still being agile enough to adapt to the specific needs of their clients.
Can
Intelemark
be considered a good service provider for startups?
Can
Intelemark
be considered a good service provider for SMBs?
Can
Intelemark
be considered a good service provider for enterprises?
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