Intelcia
Customer Experience and Contact Center
Intelcia is a global outsourcing leader that provides customer experience and contact center solutions for various industries, known for its extensive geographic footprint and commitment to innovation.
Size
over-10K
Private
100m-1b
Mission
About
Intelcia offers customer experience and contact center solutions along with back-office operations, HR, recruitment and payroll, analytics and data, and IT infrastructure services for clients in banking and financial services, energy and utilities, technology and SaaS, telecommunications and media, and healthcare. The company operates using an onshore, nearshore, and offshore delivery model and supports clients across multiple continents.
It is recognized for its tailored outsourcing solutions that combine talents, innovative technologies, and efficient processes, with a strong emphasis on community engagement and sustainable growth.
Services
Intelcia provides customer experience and contact center solutions supported by back-office operations, HR, recruitment and payroll, analytics and data, and IT infrastructure services. These services cover inbound customer support, outbound telesales, technical support, and more, tailored to support clients' core business functions and enhance operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Sales Enablement Content
Procurement Administration
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Onboarding Administration
Payroll Processing
Benefits Administration
HRIS Management
Data Entry & Data Processing
Automation & RPA Enablement
Market & Competitive Intelligence
Customer & Marketing Analytics
Business Intelligence & Dashboarding
Web Development
Cybersecurity Operations (SOC)
Cloud Migration & Management
Campaign Management
Industries Served
The company serves clients in banking and financial services, energy and utilities, technology and SaaS, telecommunications and media, and healthcare. It has experience supporting diverse sectors with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Intelcia is known for its extensive geographic presence and commitment to innovation, offering clients a comprehensive range of outsourcing solutions. Its approach includes leveraging advanced technologies and a human-centered culture, which help deliver consistent, high-quality services at scale.
Delivery Footprint
Headquartered in Neuilly-sur-Seine, France, the company operates using an onshore, nearshore, and offshore delivery model. It serves clients across Africa, Europe, and America, with teams working in hybrid environments depending on client needs.
Certifications
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Verticals
Banking & Financial Services
Energy & Utilities
Technology & SaaS
Telecommunications & Media
Healthcare & Life Sciences
Clients
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What's the main service provided by
Intelcia
?
Intelcia specializes in delivering exceptional customer experience and contact center solutions. Their offerings encompass a broad range of services, including inbound customer support, outbound telesales and retention, and technical support at both Tier 1 and Tier 2 levels. Additionally, they provide consulting services focused on customer experience and journey mapping, quality assurance and monitoring, as well as sales enablement content. Their back-office capabilities also extend to recruitment process outsourcing, talent sourcing and screening, onboarding administration, and payroll processing, among others, ensuring a comprehensive approach to enhancing clients' operational efficiencies.
What additional services does
Intelcia
provide?
When was
Intelcia
founded?
Intelcia was established in the year 2000, marking over two decades of experience in the outsourcing industry as of 2024. Since its inception, the company has grown significantly, adapting to the evolving needs of its diverse clientele and expanding its service offerings across multiple sectors.
What industry verticals does
Intelcia
serve?
Intelcia serves various industries, focusing on Banking & Financial Services, Energy & Utilities, Technology & SaaS, Telecommunications & Media, and Healthcare & Life Sciences. This diverse industry engagement allows them to tailor their services to meet the specific needs and challenges of each sector.
What delivery model does
Intelcia
offer?
Intelcia employs a flexible delivery model that includes onshore, nearshore, and offshore options. Onshore delivery refers to services provided within the same country as the client, ensuring close proximity and cultural alignment. Nearshore services are offered from neighboring countries, allowing for easier communication and similar time zones. Offshore delivery involves operations conducted from distant countries, often benefiting from cost efficiencies while maintaining quality standards. This multi-faceted approach enables Intelcia to cater to diverse client requirements effectively.
How many employees and/or seats does
Intelcia
have?
Intelcia boasts a workforce of over 10,000 employees, showcasing its capacity to handle large-scale operations while providing quality services. This significant employee base reflects the company’s commitment to delivering consistent and reliable support across various service offerings.
Can
Intelcia
be considered a good service provider for startups?
Can
Intelcia
be considered a good service provider for SMBs?
Can
Intelcia
be considered a good service provider for enterprises?
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