Intelassist Inc
Back-Office Operations
Intelassist is a family-owned BPO company that provides back-office operations for healthcare, finance, and IT sectors, known for its dedicated Filipino workforce and customized staffing solutions.
Size
201-500
Private
under-1m
Mission
About
Intelassist offers back-office operations along with customer experience and contact center services, HR, recruitment and payroll, finance and accounting, and IT infrastructure for clients in healthcare, finance, IT, and more. The company operates using a remote staffing model and supports clients primarily in the United States and Canada.
It is recognized for its unique approach to building integrated offshore teams, with a workforce of over 1,000 skilled professionals and a strong emphasis on collaboration and client alignment.
Services
Intelassist provides back-office operations supported by customer experience and contact center services, HR, recruitment and payroll, finance and accounting, and IT infrastructure. These services cover a range of functions tailored to support client needs in various business operations.
Capabilities
Inbound Customer Support
Data Entry & Data Processing
Recruitment Process Outsourcing (RPO)
Payroll Processing
Legal Process Outsourcing (LPO)
Content Creation & Localisation
Web Development
Cybersecurity Operations (SOC)
Technical Support (Tier 1/2)
Industries Served
The company serves clients in healthcare, finance, IT, and other sectors. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring compliance and operational efficiency.
Unique Stregths
Intelassist is known for its dedicated Filipino workforce, offering clients stability and expertise with an average employee tenure of over five years. Its approach includes close collaboration with clients to build customized offshore teams, ensuring alignment with their culture and operational goals.
Delivery Footprint
Headquartered in Manila, Philippines, the company operates using a remote staffing delivery model. It serves clients across the United States, Canada, and other regions, with teams working remotely to meet diverse client needs.
Certifications
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Verticals
Healthcare & Life Sciences
Technology & SaaS
Manufacturing & Industrial
Banking & Financial Services
Government & Public Sector
Clients
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What's the main service provided by
Intelassist Inc
?
Intelassist Inc specializes in providing back-office operations, complemented by a range of customer experience and contact center services. Their service offerings include inbound customer support, data entry and processing, recruitment process outsourcing (RPO), payroll processing, legal process outsourcing (LPO), content creation and localization, web development, cybersecurity operations (SOC), and technical support at tier 1 and tier 2 levels. This diverse array of services positions them to effectively address various client needs across different sectors.
What additional services does
Intelassist Inc
provide?
In addition to its primary customer experience and contact center solutions, Intelcia offers a diverse range of supplementary services. These include finance and accounting, knowledge and research services, as well as software engineering and product development. This extended portfolio allows Intelcia to support clients with comprehensive business solutions that enhance their operational capabilities.
When was
Intelassist Inc
founded?
Intelassist Inc was established in 2007, making it a company with over 16 years of experience in the business process outsourcing sector. Since its inception, it has developed a strong reputation for delivering reliable back-office solutions and has continuously adapted to the evolving needs of its clients.
What industry verticals does
Intelassist Inc
serve?
Intelassist Inc serves a variety of industries, including Healthcare & Life Sciences, Technology & SaaS, Manufacturing & Industrial, Banking & Financial Services, and Government & Public Sector. This diverse industry focus enables the company to tailor its services to meet the specific requirements of each sector.
What delivery model does
Intelassist Inc
offer?
Intelassist Inc employs a flexible delivery model that includes offshore, hybrid (multi-shore mix), and work-from-home or virtual arrangements. The offshore model allows them to leverage talent from the Philippines while offering competitive pricing. Hybrid models combine resources from different locations, optimizing service delivery. The work-from-home approach enhances accessibility and adaptability, catering to various client demands efficiently.
How many employees and/or seats does
Intelassist Inc
have?
Intelassist Inc has a workforce comprising between 201 and 500 employees. This size allows the company to maintain a robust operational capacity while also providing personalized service to its clients. The skilled professionals within their team contribute to the company's reputation for reliability and expertise.
Can
Intelassist Inc
be considered a good service provider for startups?
Can
Intelassist Inc
be considered a good service provider for SMBs?
Can
Intelassist Inc
be considered a good service provider for enterprises?
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