Intelassist specializes in back-office operations, providing a range of essential services tailored to meet client needs. Their offerings encompass order management and fulfillment, claims processing, billing and invoicing, procurement administration, data entry and data processing, as well as technical support at both Tier 1 and Tier 2 levels. Additionally, they excel in customer and marketing analytics, recruitment process outsourcing, talent sourcing and screening, and onboarding administration, ensuring a comprehensive suite of solutions for their clients.

In addition to their core back-office operations, Intelassist offers a variety of supplementary services that enhance their value proposition. These include customer experience and contact center solutions, finance and accounting services, as well as knowledge and research services. This expanded service portfolio allows them to address a wide range of client needs and provide integrated support across different business functions.

Intelassist was established in 2007, marking its inception as a dedicated provider of business process outsourcing solutions. As of 2024, the company has been in operation for 17 years, building a solid reputation in the industry through its commitment to quality and customized support for various client needs.

Intelassist serves a diverse array of industries, focusing primarily on Healthcare & Life Sciences, Technology & SaaS, Manufacturing & Industrial, and Banking & Financial Services. This breadth of industry expertise enables them to adapt their services to meet the specific demands and compliance requirements of each sector.

Intelassist operates using an offshore delivery model, which means they provide their services from a location outside the client's country, in this case, from the Philippines. This approach allows them to offer cost-effective solutions while leveraging a skilled workforce. Offshore delivery enables Intelassist to support clients globally, ensuring access to high-quality services tailored to meet the unique needs of each business.

Intelassist employs between 201 and 500 individuals, positioning itself as a mid-sized company. This workforce size allows them to maintain agility and flexibility while offering dedicated attention to their clients, ensuring that they can scale their operations to meet varying service demands.

Intelassist is well-suited to support small and medium businesses (SMBs) looking for scalable and flexible outsourcing solutions. With a mid-sized workforce and a comprehensive suite of services, they can adapt to the unique challenges faced by SMBs, providing tailored support that promotes growth and operational efficiency. Their commitment to quality and customized service makes them an excellent partner for businesses in this segment.

Intelassist is a reliable service provider for enterprises and large organizations seeking sophisticated business process solutions. Their offshore delivery model, combined with an extensive range of services, positions them to handle the complexities of larger clients' needs effectively. Enterprises can benefit from Intelassist's commitment to quality and their ability to integrate seamlessly into existing operations, ensuring consistent performance and support.