Inspired Outsourcing Limited
Customer Experience and Contact Center
Inspired Outsourcing Limited is an award-winning contact centre that provides customer experience and contact center services for telecommunications and utilities, known for its commitment to employee development and client partnerships.
Size
11-50
Private
under-1m
Mission
About
Inspired Outsourcing Limited offers customer experience and contact center services along with sales and lead-generation services for clients in telecommunications and utilities. The company operates using an onshore model and supports UK-based businesses.
It is recognized for its vibrant workplace culture, with a focus on employee training and a strong emphasis on building transparent client relationships.
Services
Inspired Outsourcing Limited provides customer experience and contact center services, supported by sales and lead-generation services and specific offerings such as inbound customer support, outbound telesales and retention, and technical support. These services cover various channels and are tailored to support clients' needs for customer acquisition and retention.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Customer & Marketing Analytics
Sales Enablement Content
Industries Served
The company serves clients in telecommunications and utilities. It has experience supporting businesses with services aligned to industry-specific requirements, ensuring effective customer engagement and satisfaction.
Unique Stregths
Inspired Outsourcing is known for its commitment to employee development and a positive workplace culture, offering clients a dedicated and skilled workforce. Its approach includes total transparency and collaborative input, which help deliver consistent and effective outsourcing solutions.
Delivery Footprint
Headquartered in Newcastle upon Tyne, the company operates using an onshore delivery model. It serves clients across the UK, with teams working in a dynamic environment that promotes personal development and engagement.
Certifications
No items found.
Verticals
Telecommunications & Media
Energy & Utilities
Clients
Acer
Asus
HP
Lenovo
Samsung
What's the main service provided by
Inspired Outsourcing Limited
?
Inspired Outsourcing Limited specializes in customer experience and contact center services, providing essential support for client interactions. Their offerings include inbound customer support, outbound telesales and retention, as well as technical support at Tier 1 and 2 levels. Additionally, they provide customer and marketing analytics, along with sales enablement content, ensuring a comprehensive approach to client needs in customer acquisition and retention.
What additional services does
Inspired Outsourcing Limited
provide?
When was
Inspired Outsourcing Limited
founded?
Inspired Outsourcing Limited was established in 2012, which means the company has been operating for over a decade. Since its inception, it has developed a strong presence in the customer experience sector, focusing on delivering tailored solutions to its clients.
What industry verticals does
Inspired Outsourcing Limited
serve?
Inspired Outsourcing Limited focuses its services primarily within the Telecommunications & Media and Energy & Utilities sectors. This targeted approach allows them to address the specific needs and challenges faced by businesses in these industries, ensuring effective customer engagement and satisfaction.
What delivery model does
Inspired Outsourcing Limited
offer?
Inspired Outsourcing Limited employs an onshore delivery model, meaning that their services are provided from within the United Kingdom. This approach facilitates closer communication and collaboration with clients, ensuring a more seamless integration of services, while also supporting local economies and providing jobs within the region.
How many employees and/or seats does
Inspired Outsourcing Limited
have?
The company has a workforce comprising between 11 to 50 employees. This relatively small team size enables Inspired Outsourcing Limited to maintain a close-knit culture, fostering collaboration and ensuring a personalized approach to client service.
Can
Inspired Outsourcing Limited
be considered a good service provider for startups?
Can
Inspired Outsourcing Limited
be considered a good service provider for SMBs?
Inspired Outsourcing Limited is well-positioned to serve small and medium-sized businesses (SMBs). With a focus on providing tailored services and a strong emphasis on employee training, they can offer flexible solutions that cater to the unique challenges faced by SMBs. Their commitment to transparency and collaboration also helps foster strong partnerships with businesses, enabling them to grow and adapt in a competitive market.
Can
Inspired Outsourcing Limited
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.