Inove Experience Center
Customer Experience and Contact Center
i9 Xperience Center is a tech-savvy company that provides customer experience and contact center services for various industries, known for its digital-first approach and integration of technology with human agents.
Size
201-500
Private
Mission
To empower organizations by enhancing their processes, boosting efficiency, and unlocking new growth opportunities through innovative digital solutions.
About
i9 Xperience Center offers customer experience and contact center services along with inbound customer support and technical support for clients in diverse sectors. The company operates using a nearshore and onshore delivery model, supporting clients in North America and Brazil.
It is recognized for its innovative use of technology in customer support, with a dedicated team that enhances business processes and drives digital transformation.
Services
i9 Xperience Center provides customer experience and contact center services, supported by inbound customer support and technical support. These services include live chat and messaging support, email support, and tier 1/2 technical assistance, tailored to meet the evolving needs of clients in a digital landscape.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Live Chat & Messaging Support
Email Support
Industries Served
The company serves clients across various industries, likely including retail, telecommunications, and technology services. It has experience supporting both local Brazilian businesses and international clients with services aligned to their specific requirements.
Unique Stregths
i9 Xperience Center is known for its digital-first approach, offering clients a blend of technology and human interaction that enhances customer support. Its operational practices focus on efficiency and innovation, ensuring high-quality service delivery and client satisfaction.
Delivery Footprint
Headquartered in Brazil, the company operates using a nearshore and onshore delivery model. It serves clients across North America and Brazil, with teams that adapt to client needs through remote and on-site environments.
Certifications
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Verticals
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Clients
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What's the main service provided by
Inove Experience Center
?
Inove Experience Center specializes in providing exceptional customer experience and contact center services. Their offerings include inbound customer support, technical support for both tier 1 and tier 2 issues, as well as live chat, messaging support, and email support. This comprehensive suite of services is designed to meet the diverse needs of their clients across various sectors, ensuring high-quality assistance in a rapidly evolving digital landscape.
What additional services does
Inove Experience Center
provide?
When was
Inove Experience Center
founded?
Inove Experience Center was established in 2010, making it a well-established player in the customer experience and contact center industry with over 13 years of experience. Since its inception, the company has focused on enhancing business processes and driving digital transformation for its clients.
What industry verticals does
Inove Experience Center
serve?
What delivery model does
Inove Experience Center
offer?
Inove Experience Center employs a flexible delivery model that includes both nearshore and onshore services. Nearshore delivery refers to providing services from nearby countries, allowing for cultural alignment and ease of communication, while onshore delivery involves offering services within the same country as the client. This approach enables the company to effectively cater to clients in North America and Brazil, adapting to their specific needs through both remote and onsite support.
How many employees and/or seats does
Inove Experience Center
have?
Inove Experience Center has a workforce comprising between 201 to 500 employees. This size allows the company to maintain a balance between personalized service and scalability, ensuring that they can respond efficiently to the demands of their clients while offering a robust support structure.
Can
Inove Experience Center
be considered a good service provider for startups?
Inove Experience Center can be a suitable service provider for startups, particularly those looking for reliable customer support solutions to enhance their early-stage growth. Their expertise in inbound and technical support can help startups establish a strong customer service foundation, which is crucial for building customer relationships and securing brand loyalty. Additionally, their flexible delivery model allows startups to scale their operations as they grow, providing the necessary support without overwhelming their resources.
Can
Inove Experience Center
be considered a good service provider for SMBs?
Inove Experience Center is well-positioned to support small and medium businesses (SMBs) by offering a comprehensive range of customer experience and contact center services tailored to their needs. With a focus on efficiency and innovation, the company can help SMBs enhance their customer interactions and operational processes. Their ability to provide scalable solutions means that SMBs can rely on Inove Experience Center to grow alongside their business, ensuring that they have the necessary support as they expand.
Can
Inove Experience Center
be considered a good service provider for enterprises?
Inove Experience Center stands out as a reliable partner for enterprises and large companies, thanks to its robust service offerings and commitment to quality. Their experience serving clients across various industries equips them with the skills to handle complex customer support needs. With a blend of technology and human interaction, Inove Experience Center can effectively manage high-volume inquiries and provide sophisticated support solutions, making them a trustworthy choice for larger organizations seeking to enhance their customer experience.
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