InoVA Local
Customer Experience and Contact Center
InoVA Local is a virtual assistant service that provides customer experience and contact center support for local service businesses, known for its specialized focus on enhancing operational efficiency.
Size
Private
Mission
To help local business owners improve workflow and increase efficiency.
About
InoVA Local offers customer experience and contact center support along with virtual assistant services for clients in local service businesses. The company operates using an onshore model and supports small to medium-sized enterprises.
It is recognized for its dedicated assistants trained in-house, with a proven track record of helping local business owners improve workflow and focus on growth.
Services
InoVA Local provides customer experience and contact center support, supported by virtual assistant services and specific offerings such as inbound customer support and technical support. These services cover various administrative and customer support tasks, tailored to support local service businesses in managing daily operations effectively.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Industries Served
The company serves clients in local service industries, including cleaning and painting companies. It has experience supporting small to medium-sized businesses with services aligned to their operational needs and customer engagement requirements.
Unique Stregths
InoVA Local is known for its specialized focus on local service businesses, offering clients dedicated assistants with prior professional experience. Its approach includes comprehensive in-house training and personalized support, ensuring that each client receives tailored assistance that meets their unique business challenges.
Delivery Footprint
Headquartered in Washington, D.C., the company operates using an onshore delivery model. It serves clients across the United States and Canada, with teams working remotely to provide seamless support tailored to client needs.
Certifications
No items found.
Verticals
No items found.
Clients
No items found.
What's the main service provided by
InoVA Local
?
InoVA Local specializes in enhancing customer experiences through its primary service offerings in customer experience and contact center support. In addition to these core services, the company provides inbound customer support and technical support at both Tier 1 and Tier 2 levels. This robust suite of services is designed to assist local service businesses in effectively managing customer interactions and technical inquiries, ensuring that clients can focus on their growth and operational efficiency.
What additional services does
InoVA Local
provide?
When was
InoVA Local
founded?
Established in 2017, InoVA Local has been operating for approximately seven years. Founded with the intent to support local business owners, the company has built a reputation for enhancing operational workflows and increasing overall efficiency through its tailored services.
What industry verticals does
InoVA Local
serve?
What delivery model does
InoVA Local
offer?
InoVA Local employs an onshore delivery model, which means that its services are provided from within the same country as its clients. This approach allows for better communication, cultural alignment, and responsiveness to client needs. By utilizing an onshore model, InoVA Local ensures that its teams can deliver seamless support while maintaining close proximity to the businesses they serve.
How many employees and/or seats does
InoVA Local
have?
Can
InoVA Local
be considered a good service provider for startups?
Can
InoVA Local
be considered a good service provider for SMBs?
InoVA Local is particularly well-suited for small and medium-sized businesses (SMBs). The company’s focus on local service industries and its flexible service offerings make it an excellent partner for SMBs looking to enhance their customer engagement and operational capabilities. With dedicated assistants trained to meet the unique challenges faced by these businesses, InoVA Local provides the tailored support necessary for SMBs to thrive and grow.
Can
InoVA Local
be considered a good service provider for enterprises?
While InoVA Local primarily targets small to medium-sized businesses, its onshore delivery model and in-house trained assistants can offer reliability and support that larger enterprises may find beneficial. However, the company may not have the extensive resources or scale typically required for larger corporate clients. Therefore, while it can provide valuable services, enterprises may need to consider whether InoVA Local's specialized offerings align with their larger operational requirements.
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