Innovative Contact Solutions Powered By Intouch
Customer Experience and Contact Center
RocketReach is a leading sales intelligence platform that provides customer experience and contact center solutions for various industries, known for its extensive database and user-friendly interface.
Size
51-200
Private
10m-50m
Mission
To revolutionize professional networking by providing accurate and accessible contact data.
About
RocketReach offers customer experience and contact center solutions along with lead and sales intelligence for clients in finance, healthcare, retail, and telecommunications. The company operates using a nearshore and offshore model and supports a global user base.
It is recognized for its extensive database of over 700 million profiles, with a commitment to innovation and growth.
Services
RocketReach provides customer experience and contact center solutions, supported by lead and sales intelligence and specific offerings such as inbound customer support and outbound telesales. These services cover various channels and are tailored to support sales and recruitment teams worldwide.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Customer & Marketing Analytics
Sales Enablement Content
Industries Served
The company serves clients in banking and financial services, insurance, healthcare, retail and e-commerce, and telecommunications. It has experience supporting over 21 million users, including 95% of the S&P 500 companies, with services aligned to industry-specific requirements.
Unique Stregths
RocketReach is known for its extensive and accurate contact database, offering clients a streamlined approach to professional networking. Its platform leverages advanced technology to ensure data accuracy and accessibility, which helps deliver consistent results at scale.
Delivery Footprint
Headquartered in New York, the company operates using a nearshore and offshore delivery model. It serves clients across various geographies, with teams working in remote environments depending on client needs.
Certifications
No items found.
Verticals
Banking & Financial Services
Insurance
Healthcare & Life Sciences
Retail & e-Commerce
Telecommunications & Media
Clients
No items found.
What's the main service provided by
Innovative Contact Solutions Powered By Intouch
?
Innovative Contact Solutions Powered By Intouch specializes in enhancing customer experience and managing contact center operations. Their offerings include various sub-services such as inbound customer support, outbound telesales and retention, customer and marketing analytics, as well as sales enablement content. This comprehensive suite is designed to support businesses in effectively engaging with their customers and optimizing sales strategies.
What additional services does
Innovative Contact Solutions Powered By Intouch
provide?
In addition to their primary offerings, Innovature Consulting provides a range of other services that enhance their value proposition. These include customer experience and contact center solutions, as well as marketing operations, allowing them to support clients in managing their customer interactions and marketing strategies effectively.
When was
Innovative Contact Solutions Powered By Intouch
founded?
Innovative Contact Solutions Powered By Intouch was established in 2015, marking nearly a decade of experience in the customer service and contact center industry. Since its inception, the company has evolved and expanded its services, positioning itself as a key player in the market.
What industry verticals does
Innovative Contact Solutions Powered By Intouch
serve?
The company serves a diverse range of industries, including Banking & Financial Services, Insurance, Healthcare & Life Sciences, Retail & e-Commerce, and Telecommunications & Media. This broad spectrum of verticals showcases their capability to cater to specific needs across various sectors.
What delivery model does
Innovative Contact Solutions Powered By Intouch
offer?
Innovative Contact Solutions Powered By Intouch employs a flexible delivery model that includes both nearshore and offshore options. Nearshore services typically involve collaborating with teams in nearby countries, providing the benefit of similar time zones and cultural alignment. Offshore services allow for leveraging talent from further locations, ensuring cost-effectiveness and scalability while maintaining high service standards.
How many employees and/or seats does
Innovative Contact Solutions Powered By Intouch
have?
The workforce at Innovative Contact Solutions Powered By Intouch comprises between 51 to 200 employees. This size allows for a balance between personalized service and the ability to handle a substantial volume of client needs efficiently.
Can
Innovative Contact Solutions Powered By Intouch
be considered a good service provider for startups?
Innovative Contact Solutions Powered By Intouch can be a suitable service provider for startups looking to establish a strong customer service framework. With their focus on customer experience and a range of scalable services, startups can benefit from tailored support that aligns with their growth objectives. Their adaptable delivery model also allows startups to engage with them without significant upfront investment.
Can
Innovative Contact Solutions Powered By Intouch
be considered a good service provider for SMBs?
For small and medium businesses, Innovative Contact Solutions Powered By Intouch presents a compelling option due to their scalable service offerings and experience in various industries. Their ability to provide comprehensive customer support and analytical services can help SMBs enhance their customer interaction strategies and ultimately drive growth in a competitive market.
Can
Innovative Contact Solutions Powered By Intouch
be considered a good service provider for enterprises?
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