Inktel
Customer Experience and Contact Center
Inktel is a well-established BPO company that provides customer experience and contact center solutions for retail and e-commerce, known for its people-centric and tech-driven approach.
Size
over-10K
Private
Mission
About
Inktel offers customer experience and contact center solutions along with omni-channel customer engagement and specialized customer care for clients in retail and e-commerce. The company operates using an onshore delivery model and supports North American clients.
It is recognized for its exceptional customer service, with over 25 years of experience partnering with leading companies across diverse industries.
Services
Inktel provides customer experience and contact center solutions supported by omni-channel customer engagement and specialized customer care. These services cover phone, text, chat, email, and social media support, tailored to meet the unique needs of each client.
Capabilities
Inbound Customer Support
Social Media Customer Care
Live Chat & Messaging Support
Email Support
CX Consulting & Journey Mapping
Quality Assurance & Monitoring
Voice-of-Customer (VOC) Analytics
Order Management & Fulfilment
Document Indexing & Digitisation
Content Moderation
Knowledge-Base Maintenance
Industries Served
The company serves clients in retail and e-commerce. It has experience supporting various brands, including high-profile names in consumer goods and luxury sectors, with services aligned to industry-specific requirements and technology platforms such as the Inktel Communication Exchange (ICE).
Unique Stregths
Inktel is known for its people-centric and tech-driven approach, offering clients a seamless integrated customer service experience across multiple communication channels. Its culture fosters dedication and engagement among team members, which translates into outstanding brand enhancement and customer satisfaction for clients.
Delivery Footprint
Headquartered in Miami, Florida, the company operates using an onshore delivery model. It serves clients across North America, with teams working in dedicated office locations to ensure high service quality and close collaboration.
Certifications
No items found.
Verticals
Retail & e-Commerce
Education & EdTech
Clients
No items found.
What's the main service provided by
Inktel
?
Inktel specializes in delivering comprehensive customer experience and contact center solutions. Their main focus is on omni-channel customer engagement, which includes a diverse range of services such as inbound customer support, social media care, live chat and messaging support, email assistance, and CX consulting. Additionally, they provide quality assurance and monitoring, voice-of-customer analytics, order management, document indexing, content moderation, and knowledge-base maintenance, ensuring that they meet the unique needs of their clients in a tailored manner.
What additional services does
Inktel
provide?
When was
Inktel
founded?
Inktel was established in 1997, which means the company has been operational for over 26 years. Throughout this time, it has built a strong reputation in the customer experience and contact center industry, continually evolving to meet the demands of its clients.
What industry verticals does
Inktel
serve?
Inktel serves clients primarily in the Retail & e-Commerce and Education & EdTech sectors. This focus allows them to tailor their services to meet the specific needs and challenges of these industries, leveraging their extensive experience with renowned brands.
What delivery model does
Inktel
offer?
Inktel employs an onshore delivery model, meaning that their services are provided from within the same country as their clients, specifically targeting the North American market. This approach facilitates better communication, faster response times, and a more cohesive collaboration between Inktel's teams and their clients.
How many employees and/or seats does
Inktel
have?
Inktel boasts a workforce of over 10,000 employees. This substantial team size enables the company to scale its operations effectively and provide high-quality support across various services and client needs.
Can
Inktel
be considered a good service provider for startups?
While Inktel's extensive services and large workforce may seem appealing for startups, their primary focus on established markets such as retail and e-commerce might limit their flexibility for smaller, emerging companies. Startups often require more tailored solutions and adaptable strategies, which may not align with Inktel's structured approach. Therefore, while they can offer valuable services, startups may find more agile providers better suited to their dynamic needs.
Can
Inktel
be considered a good service provider for SMBs?
Inktel is well-positioned to support small and medium businesses thanks to its diverse service offerings and robust infrastructure. Their ability to provide scalable solutions and adapt to the unique challenges faced by SMBs can significantly enhance customer engagement and satisfaction. With over 25 years of experience, Inktel is equipped to foster growth and support the evolving needs of these businesses in a competitive market.
Can
Inktel
be considered a good service provider for enterprises?
Inktel is an excellent choice for enterprises and large companies looking for a reliable service provider. With a sizable workforce and a strong track record in customer experience management, they can handle complex service requirements effectively. Their onshore delivery model ensures high-quality support and seamless integration with enterprise operations, making them a trustworthy partner for large-scale customer care initiatives.
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