Ingenia Uruguay
Customer Experience and Contact Center
InGenia Uruguay is a specialized outsourcing firm that provides customer experience and contact center services for financial institutions, known for its strong emphasis on risk management and operational optimization.
Size
1-10
Private
Mission
About
InGenia Uruguay offers customer experience and contact center services along with outsourcing and offshoring consulting for clients in the financial sector. The company operates using an onshore and nearshore model and supports B2B clients primarily in Latin America.
It is recognized for its client-centric approach, with a dedicated team focused on enhancing operational efficiency and reducing risks for financial institutions.
Services
InGenia Uruguay provides customer experience and contact center services supported by outsourcing and offshoring consulting and human resources staffing. These services cover customer relationship management and operational optimization, tailored to support financial institutions in managing risks effectively.
Capabilities
Customer & Marketing Analytics
CX Consulting & Journey Mapping
Industries Served
The company serves clients in the financial sector. It has experience supporting B2B clients with services aligned to industry-specific requirements and technology platforms, ensuring a focus on risk management and operational efficiency.
Unique Stregths
InGenia Uruguay is known for its strong specialization in risk management, offering clients tailored outsourcing solutions that enhance business processes. Its approach includes a commitment to social impact and empowering leadership, which helps deliver measurable value to clients.
Delivery Footprint
Headquartered in Montevideo, Uruguay, the company operates using an onshore and nearshore delivery model. It serves clients across Latin America, with teams capable of adapting to client needs and delivering services efficiently.
Certifications
ISO 27001
PCI DSS
Verticals
No items found.
Clients
No items found.
What's the main service provided by
Ingenia Uruguay
?
Ingenia Uruguay specializes in delivering customer experience and contact center services, primarily tailored for the financial sector. In addition to its main offerings, the company also provides customer and marketing analytics, as well as CX consulting and journey mapping. This comprehensive approach ensures that clients receive not only support in managing customer relationships but also strategic insights that enhance operational efficiency.
What additional services does
Ingenia Uruguay
provide?
In addition to their primary focus on software engineering and product development, Ingenosya offers a range of other services that include finance and accounting, HR recruitment and payroll, as well as IT infrastructure and managed services. This diverse service portfolio allows them to support various business functions, making them a versatile partner for clients seeking comprehensive IT and business solutions.
When was
Ingenia Uruguay
founded?
Ingenia Uruguay was established in 2003, which means that as of 2024, the company has been in operation for over 20 years. Since its inception, Ingenia has focused on providing specialized services that cater to the unique needs of its clients, particularly within the financial industry.
What industry verticals does
Ingenia Uruguay
serve?
What delivery model does
Ingenia Uruguay
offer?
Ingenia Uruguay employs both onshore and nearshore delivery models to serve its clients. Onshore services are provided within the same country, ensuring proximity and cultural alignment, while nearshore services are delivered from nearby countries, offering similar benefits at competitive costs. This dual approach allows Ingenia to adapt to the diverse needs of its clients across Latin America, ensuring effective communication and service delivery.
How many employees and/or seats does
Ingenia Uruguay
have?
Ingenia Uruguay has a small workforce, comprising between 1 to 10 employees. This compact team structure allows for personalized service and a strong focus on client relationships, enabling the company to maintain a high level of dedication and responsiveness to its clients' needs.
Can
Ingenia Uruguay
be considered a good service provider for startups?
Ingenia Uruguay could be a suitable service provider for startups, particularly those within the financial sector. With its small team size, Ingenia can offer personalized attention and flexible solutions that align with the dynamic needs of emerging businesses. The emphasis on risk management and operational optimization can also be beneficial for startups looking to establish a strong foundation in a competitive market.
Can
Ingenia Uruguay
be considered a good service provider for SMBs?
Ingenia Uruguay is well-positioned to support small and medium-sized businesses (SMBs) with its tailored services and client-centric approach. The company's ability to deliver customized customer experience solutions, combined with its expertise in the financial sector, makes it a valuable partner for SMBs seeking to enhance their operational efficiency and customer engagement.
Can
Ingenia Uruguay
be considered a good service provider for enterprises?
While Ingenia Uruguay primarily focuses on small to medium-sized clients, its certifications in ISO 27001 and PCI DSS demonstrate a commitment to high standards in security and compliance, which are crucial for larger enterprises. However, its small team size and specialized service offerings may limit its capacity to cater to the extensive needs of large corporations. Therefore, while it can provide reliable support, enterprises might find more robust solutions with larger providers.
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