Infotech Consultants
Customer Experience and Contact Center
Infotech is a technology and consulting firm that provides customer experience and contact center services for telecommunications, banking, insurance, travel, government, and healthcare sectors, known for its pioneering software solutions and commitment to innovation.
Size
1-10
Private
Mission
To improve oversight and efficiency in complex industries using technology.
About
Infotech offers customer experience and contact center services along with back-office operations and IT infrastructure support for clients in telecommunications, banking, insurance, travel, government, and healthcare. The company operates using an offshore, nearshore, and onshore delivery model and supports clients globally.
It is recognized for its innovative software solutions and long-standing partnerships, with a focus on improving efficiency and oversight in complex industries.
Services
Infotech provides customer experience and contact center services, supported by back-office operations and IT infrastructure management. These services include inbound customer support, technical support, data entry, and network monitoring, tailored to support client needs in managing complex projects efficiently.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Data Entry & Data Processing
Network Monitoring & Management
Service Desk & IT Support
Industries Served
The company serves clients in telecommunications, banking and financial services, insurance, travel and hospitality, government, and healthcare. It has experience supporting various organizations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Infotech is known for its pioneering software solutions and commitment to integrity and innovation, offering clients a robust approach to project management. Its operational practices include maintaining long-term partnerships and developing customized tools that enhance service delivery and efficiency.
Delivery Footprint
Headquartered in Fiji, the company operates using an offshore, nearshore, and onshore delivery model. It serves clients across various geographies, with teams working in remote and hybrid environments depending on client needs.
Certifications
No items found.
Verticals
Telecommunications & Media
Banking & Financial Services
Insurance
Government & Public Sector
Healthcare & Life Sciences
Travel Hospitality & Leisure
Clients
No items found.
What's the main service provided by
Infotech Consultants
?
Infotech Consultants specializes in enhancing customer experiences and operates a contact center that provides a range of services. Their offerings include inbound customer support and technical support at both Tier 1 and Tier 2 levels. Additionally, they excel in data entry and processing, network monitoring, and IT service desk support, ensuring comprehensive assistance to clients managing complex projects.
What additional services does
Infotech Consultants
provide?
In addition to their main offerings, Infotech Consultants provides a range of supplementary services that include back-office operations as well as IT infrastructure and managed services. This extended portfolio helps clients streamline their operations and enhance overall efficiency.
When was
Infotech Consultants
founded?
Established in 1980, Infotech Consultants has been in operation for over 43 years. Since its founding, the company has evolved to meet the changing needs of various industries, consistently delivering innovative solutions and maintaining strong partnerships.
What industry verticals does
Infotech Consultants
serve?
Infotech Consultants serves a diverse array of industries, including Telecommunications & Media, Banking & Financial Services, Insurance, Travel, Hospitality & Leisure, Government & Public Sector, as well as Healthcare & Life Sciences. This broad industry focus enables them to tailor their services to meet the specific requirements of their clients.
What delivery model does
Infotech Consultants
offer?
Infotech Consultants utilizes a versatile delivery model that includes offshore, nearshore, and onshore options. Offshore delivery involves providing services from a different country, which often leads to cost savings. Nearshore refers to delivering services from a nearby country, while onshore services are delivered within the same country as the client. This flexible approach allows Infotech to cater to client preferences and operational needs effectively.
How many employees and/or seats does
Infotech Consultants
have?
Infotech Consultants has a small workforce, comprising between 1 to 10 employees. This boutique size allows for a focused and personalized approach to client service, fostering close relationships and agile responses to client needs.
Can
Infotech Consultants
be considered a good service provider for startups?
Infotech Consultants can be a suitable service provider for startups, particularly those in need of personalized support and flexible solutions. With a small team, they can offer tailored services that align with the unique challenges faced by new businesses. Their focus on customer experience and technical support can help startups establish a solid operational foundation.
Can
Infotech Consultants
be considered a good service provider for SMBs?
For small and medium businesses, Infotech Consultants presents a compelling service option. Their ability to deliver a variety of services, coupled with their flexible delivery model, can effectively support SMBs as they scale. With a focus on enhancing efficiency through technology, they can assist these businesses in navigating growth while maintaining high standards of customer service.
Can
Infotech Consultants
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.