Infomatic Solutions specializes in delivering customer experience and contact center services, complemented by a range of back-office operations. Their offerings include inbound customer support, outbound telesales and retention, technical support at both Tier 1 and Tier 2 levels, document indexing and digitization, data entry and processing, as well as SEO and website optimization. Additionally, they provide services such as appointment setting, lead research, market intelligence, claims processing, IT support, billing and invoicing, knowledge-base maintenance, talent sourcing, and social media management, all tailored to meet diverse client needs.

In addition to their core offerings in customer experience and contact center services, Infomatic Solutions also engages in back-office operations. This expanded service portfolio ensures that clients can rely on the company for comprehensive support across various business functions, making it easier for businesses to streamline their operations.

Infomatic Solutions was established in 2009, making it a well-respected player in the business process outsourcing sector for over 15 years. Since its inception, the company has focused on empowering businesses with innovative outsourcing solutions, contributing to its substantial growth and reputation in the market.

Infomatic Solutions primarily serves the Healthcare & Life Sciences sectors. The company has developed expertise in providing tailored services that meet the specific needs of medical practitioners and healthcare providers, particularly in areas such as revenue cycle management and customer service.

Infomatic Solutions utilizes an offshore delivery model, meaning that their services are provided from locations outside the client's country, in this case, primarily from India. This approach allows them to leverage cost advantages while maintaining high service quality. Offshore delivery often involves teams working remotely to accommodate diverse client requirements across various time zones, ensuring that businesses can access the support they need at any time.

Infomatic Solutions employs between 201 and 500 skilled professionals. This workforce size enables the company to handle a diverse range of client demands effectively while ensuring a high level of service quality and client satisfaction.

Infomatic Solutions is well-suited to support small and medium-sized businesses. Their flexible service offerings and commitment to quality can help SMBs enhance their customer engagement and streamline operations. By leveraging their offshore delivery model, small and medium businesses can access high-quality services at a lower cost, enabling them to focus on growth while maintaining operational efficiency.