Infocom Technologies Inc
Customer Experience and Contact Center
Infocom Inc. is a BPO company that provides customer experience management for insurance, healthcare, and government sectors, known for its innovative approach to technology integration and customer engagement.
Size
Private
Mission
About
Infocom Inc. offers customer experience management along with cloud services and IT solutions for clients in insurance, healthcare, and government sectors. The company operates using an offshore model and supports clients across various regions.
It is recognized for its commitment to delivering tailored support through data analytics and cloud-based platforms, ensuring strong customer relationships and operational efficiency.
Services
Infocom Inc. provides customer experience management supported by cloud services and IT solutions, with specific offerings such as inbound customer support, technical support, and social media customer care. These services cover various channels and are tailored to support client needs in enhancing customer relationships and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Social Media Customer Care
Customer & Marketing Analytics
Cloud Migration & Management
ITSM Process Management
Industries Served
The company serves clients in insurance, healthcare, and government sectors. It has experience supporting organizations with services aligned to industry-specific requirements and technology platforms such as AWS and Microsoft Azure.
Unique Stregths
Infocom Inc. is known for its innovative approach to customer engagement, offering clients enhanced operational capabilities through data-driven insights. Its approach includes leveraging cloud technologies and analytics, which help deliver consistency and improve customer satisfaction at scale.
Delivery Footprint
Headquartered in the Philippines, the company operates using an offshore delivery model. It serves clients across various regions, with teams working in remote environments to meet diverse client needs.
Certifications
No items found.
Verticals
Insurance
Healthcare & Life Sciences
Government & Public Sector
Clients
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What's the main service provided by
Infocom Technologies Inc
?
Infocom Technologies Inc specializes in customer experience management, providing comprehensive support in the realm of contact centers. Their primary offerings include inbound customer support and technical assistance across Tier 1 and Tier 2 levels. Additionally, they excel in social media customer care, customer and marketing analytics, cloud migration and management, and IT service management process oversight, ensuring that they meet a diverse array of client needs effectively.
What additional services does
Infocom Technologies Inc
provide?
In addition to its primary focus on finance and accounting, Infomate Pvt Ltd offers a range of back-office operations. These additional services are designed to support clients in various operational areas, enhancing overall efficiency and providing comprehensive solutions tailored to their specific needs.
When was
Infocom Technologies Inc
founded?
Infocom Technologies Inc was established in 1979, marking its presence in the business process outsourcing landscape for over 44 years. With a rich history, the company has continually evolved to meet the changing demands of customer experience management and technology solutions.
What industry verticals does
Infocom Technologies Inc
serve?
Infocom Technologies Inc focuses on serving clients across several critical industries, including Insurance, Healthcare & Life Sciences, and Government & Public Sector. Their expertise in these sectors enables them to cater to the unique requirements and standards essential for effective service delivery.
What delivery model does
Infocom Technologies Inc
offer?
The company operates using an offshore delivery model, which means that its services are provided from locations outside the client's home country. This approach allows Infocom Technologies Inc to leverage cost efficiencies and access a broader talent pool, ensuring high-quality service delivery while supporting clients across various regions effectively.
How many employees and/or seats does
Infocom Technologies Inc
have?
Can
Infocom Technologies Inc
be considered a good service provider for startups?
Infocom Technologies Inc may be a suitable partner for startups looking for reliable customer support solutions. Their extensive experience and tailored service offerings can help emerging businesses establish strong customer relationships while maintaining operational efficiency. However, startups should consider their scale and specific needs, as they might benefit more from a provider that specializes in agile, flexible services tailored to rapid growth.
Can
Infocom Technologies Inc
be considered a good service provider for SMBs?
For small and medium businesses, Infocom Technologies Inc offers a compelling service portfolio that combines customer experience management with additional operational support. Their offshore model can provide cost-effective solutions while maintaining high service standards, which can be particularly advantageous for SMBs looking to scale their operations effectively. The company’s diverse capabilities can help these businesses enhance customer engagement and streamline back-office processes, fostering growth and flexibility.
Can
Infocom Technologies Inc
be considered a good service provider for enterprises?
Infocom Technologies Inc is well-positioned to serve enterprises and large organizations, given its extensive experience in handling complex customer engagement needs across multiple industries. Their offshore delivery model and comprehensive service offerings, including cloud management and data analytics, enable them to provide sophisticated solutions tailored to large-scale operations. Enterprises can rely on Infocom Technologies Inc for consistent, high-quality service delivery that meets their rigorous standards.
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