InfoCision
Customer Experience and Contact Center
InfoCision Management Corporation is a prominent BPO provider that offers customer experience and contact center solutions for telecommunications, healthcare, and non-profit sectors, known for its award-winning quality and innovative engagement strategies.
Size
1K-5K
Private
10m-50m
Mission
About
InfoCision Management Corporation offers customer experience and contact center solutions along with fundraising and direct marketing services for clients in telecommunications, healthcare, and non-profit sectors. The company operates using an onshore delivery model and supports U.S.-based organizations.
It is recognized for its exceptional quality, having won the MVP Quality Award annually since 1993, with a dedicated workforce of 'Communicators' who prioritize client relationships and service excellence.
Services
InfoCision Management Corporation provides customer experience and contact center solutions supported by direct marketing and fundraising services. These services include inbound customer support, outbound telesales, multilingual support, and customer analytics, tailored to enhance client engagement and drive results.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multilingual Support
Customer & Marketing Analytics
Campaign Management
Industries Served
The company serves clients in telecommunications, healthcare, and non-profit sectors. It has experience supporting organizations with services aligned to industry-specific requirements, leveraging advanced analytics and multi-channel engagement strategies.
Unique Stregths
InfoCision is known for its award-winning quality and commitment to client satisfaction, offering clients a unique workforce approach with 'Communicators' dedicated to building lasting relationships. Its operational practices include continuous improvement and a focus on delivering superior key performance indicators.
Delivery Footprint
Headquartered in Akron, Ohio, the company operates using an onshore delivery model. It serves clients across the Midwest United States and Puerto Rico, with teams working in a supportive environment that fosters employee engagement and high-quality service delivery.
Certifications
No items found.
Verticals
Telecommunications & Media
Healthcare & Life Sciences
Non-Profit & NGOs
Clients
GE
Epson
Broadcom
SAP
Securus Technologies
Cisco
What's the main service provided by
InfoCision
?
InfoCision specializes in offering comprehensive customer experience and contact center solutions. Their services encompass inbound customer support, outbound telesales and retention, multilingual support, customer and marketing analytics, and campaign management. This diverse portfolio is designed to enhance engagement and drive meaningful results for clients across various industries.
What additional services does
InfoCision
provide?
When was
InfoCision
founded?
Established in 1982, InfoCision has been in operation for over 40 years. Since its founding, the company has evolved to become a leader in the customer experience and contact center industry, delivering tailored solutions that meet the needs of its diverse clientele.
What industry verticals does
InfoCision
serve?
InfoCision serves a variety of industries, including Telecommunications & Media, Healthcare & Life Sciences, and Non-Profit & NGOs. Their extensive experience in these sectors allows them to provide specialized services that align with the unique challenges and requirements of each industry.
What delivery model does
InfoCision
offer?
InfoCision employs an onshore delivery model, meaning that their services are provided from within the United States. This approach allows for closer communication and collaboration with clients, ensuring high-quality service and support. Onshore delivery can enhance the customer experience by utilizing teams that are familiar with local market dynamics and customer expectations.
How many employees and/or seats does
InfoCision
have?
InfoCision has a workforce ranging between 1,000 to 5,000 employees. This substantial team size allows the company to effectively manage a diverse range of projects and client needs, ensuring that they can deliver high-quality service consistently.
Can
InfoCision
be considered a good service provider for startups?
While InfoCision primarily focuses on larger clients in established sectors, startups can benefit from their customer support and analytics services. However, startups may find that their offerings are more tailored towards mid-sized to large organizations, which could limit the flexibility and customization that smaller businesses might need as they grow.
Can
InfoCision
be considered a good service provider for SMBs?
InfoCision is well-positioned to support small and medium businesses with its scalable service offerings. Their experience in customer experience solutions and marketing analytics can provide SMBs with valuable insights and support, enabling them to enhance customer engagement and drive growth. The company's commitment to quality service and client relationships makes it a reliable partner for SMBs looking to improve their customer service capabilities.
Can
InfoCision
be considered a good service provider for enterprises?
InfoCision is an excellent choice for enterprises and large corporations seeking a reliable service provider. With a proven track record of award-winning quality and a robust service portfolio, they can meet the complex needs of large organizations. Their onshore delivery model and dedication to client satisfaction further enhance their capability to provide sophisticated solutions tailored to the unique requirements of enterprise clients.
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