Influx
Customer Experience and Contact Center
Influx is a customer support solution provider that provides customer experience and contact center services for eCommerce, startups, and SaaS companies, known for its flexible, fully managed support model.
Size
501-1K
Private
1m-10m
Mission
To enable business owners to concentrate on growth by managing the complexities of hiring, training, and overseeing customer support teams.
About
Influx offers customer experience and contact center services along with back-office operations for clients in eCommerce, startups, and technology sectors. The company operates using an onshore and nearshore delivery model and supports businesses globally.
It is recognized for its on-demand flexibility and hassle-free operations, with pre-vetted agents ensuring high-quality customer interactions.
Services
Influx provides customer experience and contact center services supported by back-office operations and specific offerings such as inbound customer support, outbound telesales, and technical support. These services cover various communication channels and are tailored to support the unique needs of startups and scaling businesses.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Technical Support (Tier 1/2)
Industries Served
The company serves clients in eCommerce, startups, and SaaS. It has experience supporting technology brands with services aligned to industry-specific requirements and technology platforms, ensuring seamless integration with existing systems.
Unique Stregths
Influx is known for its speed, scale, and flexibility, offering clients hassle-free management of customer support operations. Its approach includes pre-vetted agents and a follow-the-sun model, which help deliver consistent, high-quality service across all time zones.
Delivery Footprint
Headquartered in the United States, the company operates using an onshore and nearshore delivery model. It serves clients across various geographies, with teams working in remote environments tailored to client needs.
Certifications
No items found.
Verticals
Retail & e-Commerce
Technology & SaaS
Clients
No items found.
What's the main service provided by
Influx
?
Influx specializes in providing customer experience and contact center services, complemented by back-office operations. Their offerings include inbound customer support, outbound telesales and retention, as well as technical support at both Tier 1 and Tier 2 levels. This diverse range of services is designed to cater to the specific needs of businesses, ensuring high-quality interactions with customers across various communication channels.
What additional services does
Influx
provide?
In addition to its primary focus on customer experience and contact center services, Influx also provides back-office operations. This expansion into additional service capabilities allows them to support clients more comprehensively, addressing various operational needs beyond customer interaction.
When was
Influx
founded?
Influx was established in 2013, marking over a decade of experience in the business process outsourcing sector. Since its founding, the company has evolved to become a key player in delivering customer support solutions, helping businesses streamline their operations and enhance customer engagement.
What industry verticals does
Influx
serve?
Influx serves a variety of industries, primarily focusing on Retail & e-Commerce, Technology, and SaaS sectors. This industry-specific expertise allows them to tailor their services to meet the unique demands of clients operating within these dynamic fields.
What delivery model does
Influx
offer?
Influx utilizes an onshore and nearshore delivery model to provide its services. Onshore delivery refers to operations conducted within the same country as the client, ensuring closer collaboration and communication. Nearshore delivery involves outsourcing to neighboring countries, which can offer similar time zones and cultural alignment. This dual approach allows Influx to offer flexibility and responsiveness while maintaining high service quality.
How many employees and/or seats does
Influx
have?
Influx has a workforce comprised of between 501 and 1,000 employees. This size enables the company to efficiently manage a robust set of operations and deliver quality services to its clients, while also ensuring that they can scale their workforce according to client needs.
Can
Influx
be considered a good service provider for startups?
With its tailored services designed for growth and scalability, Influx is an excellent service provider for startups. The company's focus on flexibility and customer support allows emerging businesses to concentrate on their core operations while outsourcing essential customer-facing functions. The use of pre-vetted agents further ensures that startups receive high-quality service, which is critical during their growth phases.
Can
Influx
be considered a good service provider for SMBs?
Influx is well-suited to serve small and medium businesses by offering scalable solutions that adapt to their unique requirements. The company's diverse service portfolio and expertise in customer engagement enable SMBs to enhance their operational efficiency while maintaining a strong focus on growth. Influx's approach provides the flexibility necessary for SMBs to manage their customer support effectively without the complexities of in-house operations.
Can
Influx
be considered a good service provider for enterprises?
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