InflowCX
Customer Experience and Contact Center
InflowCX is a strategic advisory firm that provides customer experience and contact center solutions for mid-market to enterprise organizations, known for its client-centric approach and problem-solving expertise.
Size
51-200
Private
10m-50m
Mission
About
InflowCX offers customer experience and contact center solutions along with strategic advisory and managed services for clients in various industries. The company operates using an onshore delivery model and supports mid-market to enterprise organizations.
It is recognized for its strong focus on client satisfaction, with a dedicated team that ensures high-quality service and ongoing support throughout the customer journey.
Services
InflowCX provides customer experience and contact center solutions, supported by strategic advisory and managed services. These services include implementation for platforms like Genesys and NICE CXone, as well as ongoing operational support and service optimization. Each solution is tailored to enhance client operations and improve customer engagement.
Capabilities
CX Consulting & Journey Mapping
Performance Management & SLA Reporting
Technical Support (Tier 1/2)
Industries Served
The company serves clients in various industries, including finance, retail, healthcare, and technology. It has experience supporting mid-market to enterprise organizations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
InflowCX is known for its problem-solving approach and commitment to client satisfaction, offering clients a dedicated team of consultants and project managers. Its focus on strategic partnerships with leading technology vendors ensures that clients benefit from advanced features and seamless integrations.
Delivery Footprint
Headquartered in Beaverton, Oregon, the company operates using an onshore delivery model. It serves clients across the United States, with teams providing responsive support and ongoing management tailored to client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
InflowCX
?
InflowCX specializes in delivering customer experience and contact center solutions, with a strong emphasis on strategic advisory and managed services. Their offerings encompass a range of services, including CX consulting and journey mapping, performance management, SLA reporting, and technical support at both Tier 1 and Tier 2 levels. This comprehensive suite is designed to enhance the operational efficiency of their clients and improve overall customer engagement.
What additional services does
InflowCX
provide?
When was
InflowCX
founded?
InflowCX was established in 1997, which means the company has been in operation for over 26 years. Since its inception, InflowCX has evolved to become a key player in the customer experience and contact center industry, continuously adapting to meet the needs of its diverse clientele.
What industry verticals does
InflowCX
serve?
What delivery model does
InflowCX
offer?
InflowCX utilizes an onshore delivery model, which means that their services are provided from within the same country as their clients, specifically the United States. This approach allows for greater control over service quality and enables closer collaboration with clients. Onshore delivery often results in faster communication and a better understanding of local market dynamics.
How many employees and/or seats does
InflowCX
have?
InflowCX employs between 51 and 200 individuals, positioning the company as a small to mid-sized firm. This workforce size enables a personalized approach to client engagement, allowing for dedicated attention to each client’s specific needs and fostering strong relationships.
Can
InflowCX
be considered a good service provider for startups?
InflowCX may present a suitable option for startups, particularly those in need of robust customer experience solutions. While their services are tailored for mid-market to enterprise organizations, startups can benefit from their expertise in customer engagement strategies. However, startups should evaluate their specific needs and budget constraints, as InflowCX typically aligns its offerings with more established companies.
Can
InflowCX
be considered a good service provider for SMBs?
InflowCX is well-positioned to support small and medium-sized businesses (SMBs) with its flexible service offerings and focus on client satisfaction. Their experience across various industries allows them to tailor solutions that meet the unique challenges faced by SMBs, providing growth support through enhanced customer experience strategies and operational efficiency.
Can
InflowCX
be considered a good service provider for enterprises?
InflowCX is an excellent choice for enterprises and large companies due to its extensive experience and a solid reputation in the industry, bolstered by its A+ Accreditation from the Better Business Bureau. The company's onshore delivery model ensures reliable service and effective communication, making it a strategic partner for enterprises looking to optimize their customer engagement and operational processes.
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