Infinity Support Group Inc
Customer Experience and Contact Center
Infinity Support Group is a versatile BPO service provider that provides customer experience and contact center solutions for various industries, known for its strong client partnerships and innovative support strategies.
Size
Private
Mission
About
Infinity Support Group offers customer experience and contact center solutions along with technical support and quality assurance for clients in e-commerce, telecommunications, and health and wellness. The company operates using a hybrid model and supports clients globally with 24/7 service.
It is recognized for its commitment to quality and personalized service, with dedicated teams that ensure seamless integration and effective communication across client operations.
Services
Infinity Support Group provides customer experience and contact center solutions, supported by technical support and quality assurance services. These services include inbound customer support, technical assistance (Tier 1/2), and quality monitoring, delivered across multiple channels such as phone, email, and chat. Each solution is customized to meet the unique needs of clients, ensuring effective management of customer interactions.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Quality Assurance & Monitoring
Industries Served
The company serves clients in e-commerce, telecommunications, and health and wellness. It has experience supporting businesses of various sizes, providing services that align with industry-specific requirements and technology platforms.
Unique Stregths
Infinity Support Group is known for its boutique management style and commitment to exceeding client expectations, offering clients a dedicated point of contact and direct access to leadership. Its approach includes comprehensive training programs and strategic workflow models that help transform agents into integrated brand ambassadors, ensuring high-quality service delivery.
Delivery Footprint
Headquartered in Beverly Hills, California, the company operates using a hybrid delivery model, combining onshore and offshore operations. It serves clients worldwide, with teams working in both remote and on-site environments depending on client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Infinity Support Group Inc
?
Infinity Support Group Inc specializes in delivering exceptional customer experience and contact center solutions. Their primary services encompass inbound customer support and technical assistance at both Tier 1 and Tier 2 levels. Additionally, they offer quality assurance and monitoring, ensuring that every customer interaction is handled with the utmost care and professionalism. This comprehensive service portfolio is tailored to meet the distinct needs of clients, enhancing their customer engagement across various communication channels such as phone, email, and chat.
What additional services does
Infinity Support Group Inc
provide?
When was
Infinity Support Group Inc
founded?
What industry verticals does
Infinity Support Group Inc
serve?
What delivery model does
Infinity Support Group Inc
offer?
Infinity Support Group Inc employs a hybrid delivery model that combines onshore and offshore operations. This approach allows them to provide flexibility and scalability in their service offerings. Onshore refers to operations conducted within the same country as the client, ensuring closer communication and alignment with client needs. Offshore operations involve teams located in different countries, which can provide cost efficiencies and round-the-clock service. By leveraging both models, Infinity Support Group can effectively cater to diverse client requirements while maintaining high standards of support.
How many employees and/or seats does
Infinity Support Group Inc
have?
Can
Infinity Support Group Inc
be considered a good service provider for startups?
Can
Infinity Support Group Inc
be considered a good service provider for SMBs?
Infinity Support Group Inc is well-positioned to support small and medium businesses (SMBs) seeking reliable customer service solutions. Their scalable service offerings can easily adapt to the evolving needs of SMBs, allowing these companies to enhance customer engagement without overextending their resources. The company's commitment to quality and personalized service ensures that SMBs receive the attention and support necessary for growth, making them an attractive partner for businesses looking to improve their customer experience.
Can
Infinity Support Group Inc
be considered a good service provider for enterprises?
For enterprises and large companies, Infinity Support Group Inc delivers a robust suite of services designed to meet the complex demands of high-volume customer interactions. Their experience across various industries, combined with a sophisticated hybrid delivery model, allows for reliable service that can scale with the needs of large organizations. The boutique management style of Infinity Support Group ensures that enterprises receive dedicated support and direct access to leadership, which is essential for maintaining quality and efficiency in large-scale operations.
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