Infinity Company
Customer Experience and Contact Center
Infinity CCS is a leading provider of interaction management technology that provides customer experience and contact center solutions for healthcare, emergency services, and financial sectors, known for its innovative software and global reach.
Size
11-50
Private
1m-10m
Mission
About
Infinity CCS offers customer experience and contact center solutions along with back-office operations for clients in healthcare, emergency services, and financial sectors. The company operates using a hybrid delivery model and supports organizations across 15 countries.
It is recognized for its advanced technology and commitment to enhancing customer interactions, with over 20 years of experience in optimizing efficiencies for global organizations.
Services
Infinity CCS provides customer experience and contact center solutions supported by back-office operations and specific offerings such as inbound customer support, data entry & data processing, and data collection & survey programming. These services cover various channels and are tailored to support client needs in optimizing operational efficiency and enhancing customer interactions.
Capabilities
Inbound Customer Support
Data Entry & Data Processing
Data Collection & Survey Programming
Industries Served
The company serves clients in healthcare, emergency services, banking & financial services, and energy & utilities. It has experience supporting organizations with services aligned to industry-specific requirements and technology platforms that enhance productivity and response times.
Unique Stregths
Infinity CCS is known for its innovative software solutions and strategic partnerships, offering clients enhanced operational effectiveness. Its approach includes integrating with existing infrastructure and providing tailored solutions that ensure accuracy and efficiency in customer interactions.
Delivery Footprint
Headquartered in the West Midlands, United Kingdom, the company operates using a hybrid delivery model. It serves clients across three continents and 15 countries, with teams working in both remote and on-site environments depending on client needs.
Certifications
No items found.
Verticals
Healthcare & Life Sciences
Insurance
Banking & Financial Services
Energy & Utilities
Clients
No items found.
What's the main service provided by
Infinity Company
?
Infinity Company specializes in providing comprehensive customer experience and contact center solutions. Their main offerings include inbound customer support, data entry and data processing, as well as data collection and survey programming. This diverse range of services is designed to optimize operational efficiency while enhancing customer interactions across various channels.
What additional services does
Infinity Company
provide?
In addition to their core customer experience and contact center services, Infinity Company offers back-office operations. This expansion of their service portfolio enables clients to benefit from streamlined processes and enhanced operational support, helping to further improve overall efficiency.
When was
Infinity Company
founded?
Infinity Company was established in 1998, which means it has been in operation for approximately 26 years. Over this time, the company has developed significant expertise in delivering customer experience and contact center solutions, adapting to the evolving needs of its clients.
What industry verticals does
Infinity Company
serve?
Infinity Company serves a variety of key industries, including Healthcare & Life Sciences, Insurance, Banking & Financial Services, and Energy & Utilities. This focus allows them to tailor their services to meet the specific demands and regulatory requirements of each sector.
What delivery model does
Infinity Company
offer?
Infinity Company utilizes a hybrid delivery model, combining both onshore and offshore resources. This means they can leverage the advantages of local teams for certain tasks while also utilizing global talent to optimize efficiency and cost-effectiveness. This flexible approach allows them to meet diverse client needs across various locations.
How many employees and/or seats does
Infinity Company
have?
Infinity Company has a workforce ranging from 11 to 50 employees. This size indicates a nimble team capable of providing personalized service and adaptability, which is often a significant advantage in the dynamic business environment.
Can
Infinity Company
be considered a good service provider for startups?
Infinity Company could be a suitable service provider for startups, especially given its personalized approach and flexible service offerings. Startups often require tailored solutions that can adapt as they grow, and Infinity's hybrid delivery model provides the scalability needed to support such evolving demands.
Can
Infinity Company
be considered a good service provider for SMBs?
Infinity Company stands out as a strong service provider for small and medium businesses (SMBs). Their diverse range of services, combined with a focus on operational efficiency and customer interaction, positions them well to support the growth and flexibility that SMBs often seek in their strategic partnerships.
Can
Infinity Company
be considered a good service provider for enterprises?
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