Infinity
Back-Office Operations
Infinity is an award-winning inside sales and customer service agency that provides back-office operations for real estate and technology sectors, known for its data-driven approach powered by Buyerlytics®.
Size
1K-5K
Private
50m-100m
Mission
About
Infinity offers back-office operations along with customer service and customer retention for clients in real estate and technology. The company operates using an offshore model and supports businesses of all sizes.
It is recognized for its award-winning services, with a strong emphasis on growth culture and employee development that enhances client satisfaction.
Services
Infinity provides back-office operations supported by customer service and customer retention. These services cover inbound and outbound sales, customer support, and loyalty programs, tailored to support client needs throughout the customer life cycle.
Capabilities
Data Entry & Data Processing
Data Quality & Governance
Industries Served
The company serves clients in real estate and technology sectors. It has experience supporting businesses of all sizes with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Infinity is known for its award-winning status and data-driven approach, offering clients customized solutions that enhance sales effectiveness and customer retention. Its approach includes comprehensive training programs and a focus on diversity and inclusion, ensuring a strong team dynamic.
Delivery Footprint
Headquartered in the United States, the company operates using an offshore delivery model. It serves clients across various geographies, with teams working in remote environments to meet client demands.
Certifications
No items found.
Verticals
Real Estate & Property Management
Technology & SaaS
Clients
No items found.
What's the main service provided by
Infinity
?
Infinity specializes in providing back-office operations, focusing primarily on customer service and customer retention. Their offerings encompass a range of essential tasks, including data entry and data processing, as well as data quality and governance. This comprehensive suite of services is designed to support clients throughout the entire customer life cycle, ensuring that businesses can effectively manage their operations and enhance customer satisfaction.
What additional services does
Infinity
provide?
When was
Infinity
founded?
Infinity was established in 1996, marking the beginning of its journey in the business process outsourcing industry. As of 2024, the company has been in operation for 28 years, during which it has built a strong reputation for providing quality services while fostering a culture of growth and employee development.
What industry verticals does
Infinity
serve?
Infinity serves clients primarily in the Real Estate & Property Management and Technology & SaaS sectors. This targeted focus allows the company to tailor its services to meet the specific needs and challenges faced by businesses within these industries, providing them with specialized support that enhances their operational effectiveness.
What delivery model does
Infinity
offer?
Infinity operates using an offshore delivery model, which means that its services are provided from locations outside of the client’s country. This approach allows for cost-effective solutions while maintaining high-quality service delivery. By utilizing remote teams, Infinity is able to meet diverse client demands across various geographies, ensuring flexibility and scalability in its operations.
How many employees and/or seats does
Infinity
have?
Infinity employs between 1,000 and 5,000 individuals, showcasing a robust workforce that enables the company to handle various client projects effectively. This size allows Infinity to maintain a balance between personalized service and the ability to scale operations as needed, catering to a wide range of client requirements.
Can
Infinity
be considered a good service provider for startups?
Infinity can be a valuable service provider for startups, particularly those in the real estate and technology sectors. With a flexible offshore delivery model and a suite of back-office services tailored to enhance customer engagement and retention, startups can benefit from Infinity's expertise without the overhead costs associated with building an in-house team. Their focus on employee development and customer satisfaction also aligns well with the growth aspirations of new businesses.
Can
Infinity
be considered a good service provider for SMBs?
For small and medium businesses, Infinity presents a strong service offering that is conducive to growth. Their scalable solutions in back-office operations help SMBs manage customer interactions and support efficiently, allowing these businesses to focus on core activities. The company's dedication to customization and quality service makes it an attractive option for SMBs aiming to establish a solid customer base and enhance retention strategies.
Can
Infinity
be considered a good service provider for enterprises?
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