Infinite Contact Solutions
Customer Experience and Contact Center
Infinite Contact Solutions LLC is a BPO provider that delivers customer experience and contact center solutions for various industries, known for its commitment to exceptional support and client satisfaction.
Size
Private
Mission
To deliver exceptional enterprise support by emphasizing high-quality customer interaction and service efficiency on a global scale.
About
Infinite Contact Solutions LLC offers customer experience and contact center solutions along with technical support, email and chat support, and outbound sales for clients in telecommunications, healthcare, finance, retail, and technology. The company operates using a flexible delivery model and supports enterprises worldwide.
It is recognized for its high-quality customer interaction and service efficiency, with a focus on building strong client relationships through customized support solutions.
Services
Infinite Contact Solutions LLC provides customer experience and contact center solutions, supported by technical support, email and chat support, and outbound sales. These services cover various channels and are tailored to support client needs for effective customer engagement and operational efficiency.
Capabilities
Inbound Customer Support
Technical Support (Tier 1/2)
Email Support
Live Chat & Messaging Support
Outbound Telesales & Retention
Data Entry & Data Processing
Appointment Setting
Market & Competitive Intelligence
Industries Served
The company serves clients in telecommunications, healthcare, finance, retail, and technology. It has experience supporting diverse enterprises with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Infinite Contact Solutions is known for its commitment to exceptional support and client satisfaction, offering clients a focus on quality and relationship-building. Its approach includes leveraging skilled professionals and process optimization, which help deliver consistent service at scale.
Delivery Footprint
Headquartered in Carrollton, Texas, the company operates using a flexible delivery model. It serves clients across global markets, with teams working in various environments depending on client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
Infinite Contact Solutions
?
Infinite Contact Solutions specializes in providing comprehensive customer experience and contact center solutions. The company offers a diverse range of services including inbound customer support, technical support at both Tier 1 and Tier 2 levels, email and live chat support, as well as outbound telesales and retention services. Additionally, they provide data entry and processing, appointment setting, and market and competitive intelligence services, ensuring that they can cater to various client needs across multiple industries.
What additional services does
Infinite Contact Solutions
provide?
When was
Infinite Contact Solutions
founded?
What industry verticals does
Infinite Contact Solutions
serve?
What delivery model does
Infinite Contact Solutions
offer?
How many employees and/or seats does
Infinite Contact Solutions
have?
Can
Infinite Contact Solutions
be considered a good service provider for startups?
Can
Infinite Contact Solutions
be considered a good service provider for SMBs?
Infinite Contact Solutions is an excellent choice for small and medium businesses seeking to enhance their customer support capabilities. With a flexible delivery model and a broad suite of services, SMBs can benefit from tailored solutions that suit their unique operational requirements. The company's commitment to high-quality customer interactions and service efficiency allows small businesses to scale their support processes effectively while maintaining strong customer relationships.
Can
Infinite Contact Solutions
be considered a good service provider for enterprises?
Infinite Contact Solutions is well-suited for enterprises and large companies looking for reliable and sophisticated customer support services. The company's extensive experience in serving diverse industries, combined with its focus on quality and process optimization, enables it to handle the complex needs of larger organizations. Their flexible delivery model and dedication to exceptional client support make them a formidable partner for enterprises aiming to enhance their customer engagement strategies.
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