Infinit-O
Customer Experience and Contact Center
Infinit-O is a global BPO leader that provides customer experience and contact center services for healthcare and financial sectors, known for its commitment to quality and client growth.
Size
1K-5K
Private
100m-1b
Mission
To be a trusted, customer-centric leader in business process optimization for finance and healthcare small and medium-sized businesses.
About
Infinit-O offers customer experience and contact center services along with finance and accounting and back-office operations for clients in healthcare, banking, and technology. The company operates using a hybrid delivery model and supports small and medium-sized businesses worldwide.
It is recognized for its world-class quality certifications, with a multicultural leadership team dedicated to fostering trusted client relationships and delivering exceptional value.
Services
Infinit-O provides customer experience and contact center services, supported by finance and accounting and back-office operations. These services include inbound customer support, outbound telesales, and billing and invoicing, tailored to enhance client engagement and operational efficiency.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Sales Enablement Content
Lead Research & List Building
Billing & Invoicing
Financial Planning & Analysis (FP&A)
Market & Competitive Intelligence
Business & Financial Research
Data Entry & Data Processing
Customer & Marketing Analytics
Industries Served
The company serves clients in healthcare, banking, and technology. It has experience supporting small and medium-sized businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Infinit-O is known for its commitment to quality and client-centric approach, offering clients a multicultural leadership team and a focus on sustainable growth. Its approach includes transparency and partnership, which help deliver consistency at scale.
Delivery Footprint
Headquartered in Makati City, Philippines, the company operates using a hybrid delivery model. It serves clients across the globe, with teams working in remote and on-site environments depending on client needs.
Certifications
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Verticals
Healthcare & Life Sciences
Banking & Financial Services
Technology & SaaS
Clients
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What's the main service provided by
Infinit-O
?
Infinit-O specializes in providing comprehensive customer experience and contact center solutions. Their services range from inbound customer support to outbound telesales and retention efforts. Additionally, they offer sales enablement content, lead research and list building, billing and invoicing, as well as financial planning and analysis. Their capabilities extend to market and competitive intelligence, business and financial research, data entry and processing, and customer and marketing analytics, all designed to enhance client engagement and operational effectiveness.
What additional services does
Infinit-O
provide?
In addition to its primary services in customer experience and contact center solutions, Infinit-O also offers a suite of additional services, including finance and accounting, back-office operations, and knowledge and research services. This expanded portfolio allows them to support clients with a comprehensive range of solutions designed to enhance overall operational efficiency.
When was
Infinit-O
founded?
Infinit-O was established in 2005, making it a well-experienced player in the business process outsourcing sector with approximately 19 years in operation. Since its inception, the company has focused on optimizing business processes for its clients, particularly in the finance and healthcare sectors.
What industry verticals does
Infinit-O
serve?
Infinit-O serves a diverse array of industries, specifically focusing on Healthcare & Life Sciences, Banking & Financial Services, and Technology & SaaS. This specialization allows the company to tailor its services to meet the unique needs of each sector, ensuring relevant and effective solutions.
What delivery model does
Infinit-O
offer?
Infinit-O employs a hybrid delivery model that combines onshore, nearshore, and offshore resources. This approach allows the company to leverage the advantages of different locations, optimizing cost and efficiency while ensuring quality service delivery. By utilizing a multi-shore mix, Infinit-O can adapt to client needs, providing flexibility and responsiveness in their operations.
How many employees and/or seats does
Infinit-O
have?
Infinit-O boasts a workforce ranging from 1,000 to 5,000 employees. This sizable team enables the company to manage a broad spectrum of client requirements and maintain a high level of service quality across various projects.
Can
Infinit-O
be considered a good service provider for startups?
Can
Infinit-O
be considered a good service provider for SMBs?
Can
Infinit-O
be considered a good service provider for enterprises?
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