INDICOM
Back-Office Operations
Indicom Document Care is a leading BPO provider that offers back-office operations for government and public sector clients, known for its extensive experience in digital transformation and information management.
Size
51-200
Private
Mission
About
Indicom Document Care offers back-office operations along with knowledge and research services for clients in the government and public sector. The company operates using an onshore and nearshore model and supports a diverse range of organizations across Italy and Europe.
It is recognized for its ISO certifications in digital preservation and electronic invoicing, with a strong focus on optimizing business processes and enhancing regulatory compliance.
Services
Indicom Document Care provides back-office operations supported by knowledge and research services and specific offerings such as process assessment & transition management, continuous improvement, and change management & training. These services cover administrative and information management tasks, tailored to support clients in optimizing their business processes and enhancing operational efficiency.
Capabilities
Process Assessment & Transition Management
Continuous Improvement / Lean Six Sigma
Change Management & Training
Market & Competitive Intelligence
Business & Financial Research
Industries Served
The company serves clients in the government and public sector. It has experience supporting various organizations, including trade associations and public administrations, with services aligned to industry-specific requirements and technology platforms that facilitate digital transformation.
Unique Stregths
Indicom Document Care is known for its extensive experience in digital solutions and outsourced services, offering clients a reliable approach to managing their information and administrative workloads. Its commitment to quality is reflected in its ISO certifications, ensuring high standards in service delivery and information security.
Delivery Footprint
Headquartered in Milan, Italy, the company operates using an onshore and nearshore delivery model. It serves clients across Italy and Europe, with teams working in hybrid environments to meet diverse client needs.
Certifications
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Verticals
Government & Public Sector
Clients
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What's the main service provided by
INDICOM
?
INDICOM specializes in back-office operations, ensuring that clients can efficiently manage their administrative tasks. Alongside this primary service, the company offers a range of sub-services including process assessment and transition management, continuous improvement initiatives like Lean Six Sigma, change management and training, as well as market and competitive intelligence. This comprehensive service suite is designed to enhance operational efficiency and support organizations in optimizing their business processes.
What additional services does
INDICOM
provide?
In addition to its core back-office operations, INDICOM offers a range of supplementary services that include knowledge and research services, as well as shared-services transformation. These additional capabilities enable the company to support clients in achieving greater operational efficiency and adapting to changes in their business environments.
When was
INDICOM
founded?
Established in 2001, INDICOM has been operating for over two decades. Since its inception, the company has focused on providing specialized back-office solutions and research services, particularly for the government and public sector. Its longevity in the industry reflects a solid track record of growth and adaptation to the evolving needs of its clients.
What industry verticals does
INDICOM
serve?
INDICOM primarily serves the Government & Public Sector. With a deep understanding of the specific requirements within this industry, the company tailors its services to meet the unique needs of public administrations and trade associations, helping them navigate the complexities of their operations.
What delivery model does
INDICOM
offer?
INDICOM employs both onshore and nearshore delivery models to provide its services. Onshore refers to operations conducted within the same country as the client, ensuring close collaboration and communication, while nearshore involves outsourcing services to neighboring countries. This dual approach allows INDICOM to cater to diverse client needs while maintaining high standards of service quality.
How many employees and/or seats does
INDICOM
have?
INDICOM has a workforce ranging from 51 to 200 employees. This size allows the company to maintain a balance between a personalized service approach and the capability to handle a variety of projects, ensuring that clients receive dedicated support tailored to their specific requirements.
Can
INDICOM
be considered a good service provider for startups?
Can
INDICOM
be considered a good service provider for SMBs?
Can
INDICOM
be considered a good service provider for enterprises?
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