Incoho Inc
Back-Office Operations
Incoho, Inc. is a leading BPO company that provides back-office operations for banking, telecommunications, and energy sectors, known for its client-focused approach and innovative solutions.
Size
51-200
Private
10m-50m
Mission
To deliver exceptional value through a client-focused approach, acting as a strategic partner to optimize resources, increase shareholder value, and reduce operational costs.
About
Incoho, Inc. offers back-office operations along with customer experience and contact center services for clients in banking, telecommunications, and energy. The company operates using an offshore model and supports clients globally.
It is recognized for its commitment to optimizing client resources, with dedicated teams that ensure stability and expertise in service delivery.
Services
Incoho, Inc. provides back-office operations supported by customer experience and contact center services, as well as finance and accounting solutions. These services include data entry, accounts receivable management, and inbound customer support, tailored to support essential business functions and enhance productivity.
Capabilities
Data Entry & Data Processing
Accounts Receivable
Inbound Customer Support
Lead Research & List Building
Industries Served
The company serves clients in banking and financial services, telecommunications, and energy sectors. It has experience supporting global organizations with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Incoho is known for its strategic partnership approach, offering clients a true extension of their business operations. Its methodology includes integrating closely with client teams to deliver customized solutions that drive superior financial performance and customer satisfaction.
Delivery Footprint
Headquartered in Chicago, Illinois, the company operates using an offshore delivery model. It serves clients across North America and internationally, with teams working in remote environments to ensure operational continuity.
Certifications
ISO/IEC 27001
ISO/IEC 27701
ISO 9001:2008
Verticals
Banking & Financial Services
Telecommunications & Media
Energy & Utilities
Clients
No items found.
What's the main service provided by
Incoho Inc
?
Incoho Inc specializes in back-office operations, primarily focusing on enhancing customer experience and providing contact center services. Their offerings extend to critical sub-services such as data entry and processing, accounts receivable management, inbound customer support, as well as lead research and list building. This comprehensive suite of services is designed to support essential business functions and improve overall productivity.
What additional services does
Incoho Inc
provide?
When was
Incoho Inc
founded?
Incoho Inc was established in 2001, marking over 23 years of service in the industry. Since its inception, the company has grown and adapted to meet the evolving needs of its clients, solidifying its position as a reliable partner in back-office and customer support operations.
What industry verticals does
Incoho Inc
serve?
Incoho Inc serves several key industries, including Banking & Financial Services, Telecommunications & Media, and Energy & Utilities. This diverse industry focus allows the company to tailor its services to meet the specific requirements of each sector, ensuring optimal support and effectiveness.
What delivery model does
Incoho Inc
offer?
Incoho Inc employs an offshore delivery model, which entails operating services from locations outside of the client's primary market. This approach allows the company to leverage cost efficiencies while maintaining high-quality service delivery. By utilizing remote teams, Incoho ensures operational continuity and the ability to support clients across various regions.
How many employees and/or seats does
Incoho Inc
have?
Incoho Inc has a workforce ranging from 51 to 200 employees. This size enables the company to maintain a balance of personalized service and scalability, allowing them to adapt to the needs of their clients effectively.
Can
Incoho Inc
be considered a good service provider for startups?
While Incoho Inc possesses a broad range of services that could benefit startups, its workforce size and operational model are more aligned with serving established businesses. Startups may find value in specific services like data entry or customer support but could face challenges in accessing a tailored level of support that larger clients receive. Therefore, while they can assist startups, they may not be the most optimal choice for early-stage companies seeking highly customized and flexible solutions.
Can
Incoho Inc
be considered a good service provider for SMBs?
Incoho Inc positions itself as a viable service provider for small and medium businesses (SMBs). With a scalable service model and a focus on essential operational functions, the company can help SMBs improve efficiency and reduce costs. Their experience in various industries further supports SMBs in navigating their unique challenges, making Incoho a suitable partner for growth and operational enhancement.
Can
Incoho Inc
be considered a good service provider for enterprises?
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