Incoho
Back-Office Operations
Incoho is a leading outsourcing and consulting company that provides back-office operations for banking, telecommunications, and energy sectors, known for its data-driven approach and global reach.
Size
51-200
Private
10m-50m
Mission
To optimize resources, maximize value, and reduce costs through innovative solutions and best practices.
About
Incoho offers back-office operations along with customer experience and contact center, finance and accounting, and sales and lead-generation services for clients in banking, telecommunications, and energy. The company operates using an offshore model and supports clients across North America and internationally.
It is recognized for its end-to-end solutions, with a proven track record of delivering measurable results and optimizing client resources through innovative practices.
Services
Incoho provides back-office operations supported by customer experience and contact center, finance and accounting, and sales and lead-generation services. These services include data entry, accounts receivable management, inbound customer support, and outbound telesales, tailored to enhance productivity and profitability for clients.
Capabilities
Data Entry & Data Processing
Accounts Receivable
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in banking, telecommunications, and energy sectors. It has experience supporting financial institutions, telecom companies, and energy businesses with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
Incoho is known for its data-driven approach and comprehensive service offerings, providing clients with innovative solutions that drive efficiency. Its approach includes continuous improvement and a focus on exceptional customer satisfaction, ensuring that services are customized to meet unique client needs.
Delivery Footprint
Headquartered in Chicago, Illinois, the company operates using an offshore delivery model. It serves clients across North America and internationally, with teams working remotely to provide seamless support tailored to client requirements.
Certifications
No items found.
Verticals
Banking & Financial Services
Telecommunications & Media
Energy & Utilities
Non-Profit & NGOs
Clients
No items found.
What's the main service provided by
Incoho
?
Incoho specializes in back-office operations that include a variety of essential services designed to enhance business efficiency. Their offerings encompass data entry and processing, accounts receivable management, inbound customer support, as well as outbound telesales and retention strategies. This comprehensive suite of services is aimed at improving productivity and delivering value to clients.
What additional services does
Incoho
provide?
In addition to its primary focus on back-office operations, Incoho provides a range of other services including customer experience and contact center solutions, finance and accounting services, as well as sales and lead-generation capabilities. This extended service portfolio enables Incoho to support clients comprehensively across various business functions.
When was
Incoho
founded?
Incoho was established in 2001, marking over 22 years of experience in the business process outsourcing industry. Since its inception, the company has evolved to meet the changing needs of its clients while consistently striving to optimize resources and maximize value through innovative solutions.
What industry verticals does
Incoho
serve?
Incoho serves a diverse range of industries including Banking & Financial Services, Telecommunications & Media, Energy & Utilities, and Non-Profit & NGOs. This broad industry focus allows Incoho to tailor its services to meet the unique requirements of various sectors, ensuring clients receive specialized support that aligns with their operational needs.
What delivery model does
Incoho
offer?
Incoho utilizes an offshore delivery model, which means that its services are provided from a location outside the client's country. This approach allows Incoho to leverage cost efficiencies and access a global talent pool, ensuring clients receive high-quality service while optimizing their operational expenses.
How many employees and/or seats does
Incoho
have?
Incoho has a workforce consisting of between 51 to 200 employees. This size allows the company to maintain a balance between personalized service and the capacity to manage larger projects, making it agile and responsive to client needs.
Can
Incoho
be considered a good service provider for startups?
Incoho's service offerings may be particularly beneficial for startups looking to streamline their operations without the burden of extensive in-house resources. The company’s flexible offshore model allows startups to access essential back-office and customer support services, enabling them to focus on scaling their core business activities while minimizing operational costs.
Can
Incoho
be considered a good service provider for SMBs?
Incoho is well-positioned to serve small and medium businesses, providing scalable solutions that can grow alongside these organizations. With a strong emphasis on optimizing resources and delivering measurable results, Incoho can help SMBs enhance their operational efficiency and support their growth objectives through tailored services.
Can
Incoho
be considered a good service provider for enterprises?
While Incoho has the capabilities to serve enterprises and large companies, its size and service model may be better suited for small to mid-sized organizations seeking personalized support. Large enterprises might find that they require more extensive infrastructure and resources that cater to their scale, which could necessitate a different type of service provider.
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