Incept
Customer Experience and Contact Center
Incept is a privately held company that provides customer experience and contact center solutions for various industries, known for its data-driven, client-focused approach.
Size
201-500
Private
10m-50m
Mission
To deliver exceptional outsourced customer experience solutions that optimize service delivery by reducing costs and increasing value.
About
Incept offers customer experience and contact center solutions along with inbound customer support, outbound telesales, and lead generation for clients in diverse sectors. The company operates using an onshore model and supports organizations primarily based in the United States.
It is recognized for its commitment to enhancing the value of customer service operations, with nearly 100 dedicated employees delivering tailored solutions that drive measurable results.
Services
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Multi-function Service Desk
Campaign Management
Lead Research & List Building
Appointment Setting
Industries Served
Unique Stregths
Delivery Footprint
Certifications
No items found.
Verticals
No items found.
Clients
Priceline
GrubHub
AAA Insurance
Drybar
Tristar Products
What's the main service provided by
Incept
?
Incept specializes in delivering exceptional customer experience and contact center solutions. Their main services encompass inbound customer support, outbound telesales, and lead generation, which are designed to facilitate effective engagement across various channels such as voice, digital, and social media. By tailoring their approach to meet specific client needs, Incept ensures that businesses receive comprehensive support that enhances customer retention and satisfaction.
What additional services does
Incept
provide?
When was
Incept
founded?
Incept was established in 1993, marking over 30 years of experience in the customer service industry as of 2024. Since its inception, the company has dedicated itself to providing high-quality customer experience solutions, evolving its services to meet the changing demands of the market and its clients.
What industry verticals does
Incept
serve?
What delivery model does
Incept
offer?
Incept utilizes an onshore delivery model, meaning that their services are provided from within the United States. This approach allows them to offer a high level of support and communication, ensuring that clients can easily collaborate with their teams. Onshore delivery typically results in improved service quality and responsiveness, which is a key advantage for organizations looking for reliable customer service solutions.
How many employees and/or seats does
Incept
have?
Incept has a workforce ranging from 201 to 500 employees, indicating a solid team size that enables them to effectively manage various client needs and service demands. This employee range supports their ability to deliver personalized customer experiences while maintaining a focus on quality and efficiency.
Can
Incept
be considered a good service provider for startups?
Incept can be a viable service provider for startups, particularly those looking to establish a strong customer service foundation. Their onshore delivery model and tailored approach to customer experience can provide startups with the necessary support to engage and retain customers effectively. However, startups should consider their specific needs and budget constraints, as Incept's services may be more beneficial for those ready to scale their operations.
Can
Incept
be considered a good service provider for SMBs?
Incept is well-suited to support small and medium businesses (SMBs) due to its flexible service offerings and commitment to enhancing customer engagement. Their range of services, combined with an experienced workforce, allows SMBs to leverage professional customer support tailored to their growth objectives. Additionally, Incept's experience with various industries positions them to understand and meet the unique challenges faced by SMBs.
Can
Incept
be considered a good service provider for enterprises?
Incept is an excellent choice for enterprises and large organizations seeking reliable customer service solutions. With a substantial employee base and a proven track record of working with major brands, Incept demonstrates its capability to manage complex customer service operations. Their recognition as a Channel Futures honoree further underscores their commitment to excellence and innovation in service delivery, making them a trusted partner for large-scale business needs.
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