Incall
Customer Experience and Contact Center
Incall Sudamerica is a contact center company that provides customer experience and contact center services for various industries, known for its commitment to high-quality customer interactions.
Size
1-10
Private
Mission
To provide tailored support that exceeds client expectations through quality service and quick responses.
About
Incall Sudamerica offers customer experience and contact center services along with back-office operations for clients across South America. The company operates using an onshore model and supports local and regional businesses.
It is recognized for its personalized service and quick response times, with a dedicated team that ensures tailored support for each client.
Services
Incall Sudamerica provides customer experience and contact center services, supported by back-office operations and specific offerings such as inbound customer support and outbound telesales. These services cover both inbound and outbound channels, tailored to support diverse client needs across various business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Industries Served
The company serves clients in a broad range of industries, likely including telecom, utilities, retail, and financial services. It has experience supporting businesses with services aligned to general operational requirements, ensuring flexibility and adaptability to different sectors.
Unique Stregths
Incall Sudamerica is known for its commitment to high-quality customer interactions, offering clients personalized attention through a small, dedicated team. Its approach includes maintaining exceptional service standards and quick response times, which help deliver consistent and reliable support.
Delivery Footprint
Headquartered in Lima, Peru, the company operates using an onshore delivery model. It serves clients primarily within South America, with a focus on local and regional businesses, ensuring that services are delivered effectively and efficiently.
Certifications
No items found.
Verticals
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Clients
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What's the main service provided by
Incall
?
Incall specializes in customer experience and contact center solutions, offering services that include inbound customer support and outbound telesales and retention. This comprehensive approach ensures that clients receive tailored assistance that meets their unique needs, enhancing their overall customer engagement strategies.
What additional services does
Incall
provide?
In addition to their core offerings in customer experience and contact center services, Incall also provides back-office operations. This expanded service capability allows them to support clients with various administrative and operational tasks, further enhancing their ability to meet diverse business requirements.
When was
Incall
founded?
What industry verticals does
Incall
serve?
What delivery model does
Incall
offer?
Incall employs an onshore delivery model, meaning that their services are provided within the same country as their clients. This approach allows for better communication, cultural alignment, and quicker response times, which are crucial for effective customer service. By operating onshore, Incall ensures that they can address client requirements with a high level of efficiency and personalized attention.
How many employees and/or seats does
Incall
have?
Incall has a small workforce, comprising between 1 to 10 employees. This size allows for a close-knit team dynamic, enabling the company to deliver personalized service and quick responses to client needs, which is a hallmark of their operational philosophy.
Can
Incall
be considered a good service provider for startups?
Incall can be a valuable service provider for startups, especially those seeking personalized customer support solutions. The company's small size allows for a more tailored approach, ensuring that startup clients receive dedicated attention and quick responses that can be crucial during their early growth phases. Their focus on customer experience aligns well with the needs of new businesses looking to establish a strong customer base.
Can
Incall
be considered a good service provider for SMBs?
Incall is well-positioned to serve small and medium-sized businesses (SMBs), as their services are designed to be flexible and scalable. With a strong emphasis on personalized support and quick turnaround times, they can effectively adapt to the evolving needs of SMBs as they grow. This adaptability makes Incall an attractive option for businesses looking to enhance their customer engagement without the complexities often associated with larger service providers.
Can
Incall
be considered a good service provider for enterprises?
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