In2com
Customer Experience and Contact Center
In2com is a customer engagement center that provides customer experience and contact center services for various sectors, known for its advanced cloud-based technology and commitment to employee well-being.
Size
501-1K
Private
50m-100m
Mission
About
In2com offers customer experience and contact center services along with technical support and crisis management for clients in healthcare, public services, utilities, and nonprofits. The company operates using an offshore and nearshore delivery model and supports both national and international clients.
It is recognized for its tailored multi-channel communication solutions, with a strong focus on enhancing customer engagement through innovative technology and a positive work culture.
Services
In2com provides customer experience and contact center services, supported by technical support and crisis management. These services include inbound customer support, outbound telesales, lead generation, and customer analytics, tailored to support diverse client needs and business functions.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Lead Research & List Building
Technical Support (Tier 1/2)
CX Consulting & Journey Mapping
Customer & Marketing Analytics
Campaign Management
Sales Chat & Live Demonstrations
Sales Enablement Content
Industries Served
The company serves clients in healthcare, public services, utilities, and nonprofits. It has experience supporting major brands with services aligned to industry-specific requirements and technology platforms.
Unique Stregths
In2com is known for its commitment to client satisfaction and employee well-being, offering clients a motivated workforce and innovative solutions. Its approach includes leveraging advanced cloud-based technology to deliver seamless customer support and engagement.
Delivery Footprint
Headquartered in Diegem, Belgium, the company operates using an offshore and nearshore delivery model. It serves clients across Europe, with teams working in hybrid environments depending on client needs.
Certifications
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Verticals
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Clients
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What's the main service provided by
In2com
?
In2com specializes in delivering exceptional customer experience and contact center services. Their extensive suite of offerings includes inbound customer support, outbound telesales and retention, lead research and list building, as well as technical support at both Tier 1 and Tier 2 levels. Additionally, they provide CX consulting and journey mapping, customer and marketing analytics, campaign management, and sales chat with live demonstrations. This comprehensive approach ensures that In2com can cater to a wide range of client needs across various industries.
What additional services does
In2com
provide?
When was
In2com
founded?
In2com was established in 2013, which means the company has been in operation for approximately 11 years as of 2024. Since its founding, In2com has grown to become a notable player in the customer experience and contact center sector, continuously evolving to meet the demands of its diverse clientele.
What industry verticals does
In2com
serve?
What delivery model does
In2com
offer?
In2com employs both offshore and nearshore delivery models to optimize its service offerings. Offshore delivery refers to outsourcing work to teams located in different countries, while nearshore involves collaborating with teams in nearby countries. This dual approach allows In2com to effectively serve both national and international clients, offering flexibility and efficiency in their operations.
How many employees and/or seats does
In2com
have?
In2com boasts a workforce ranging from 501 to 1,000 employees, which positions them as a substantial player in the BPO industry. This size enables them to maintain a robust operational capacity while also fostering a motivated and skilled team to deliver high-quality services.
Can
In2com
be considered a good service provider for startups?
In2com can be a suitable service provider for startups, particularly those looking for tailored customer experience solutions. With their range of services, including inbound support and lead generation, startups can benefit from In2com's expertise in establishing effective customer engagement strategies. Their offshore and nearshore delivery models also provide flexibility, which is often crucial for early-stage businesses aiming to scale quickly without overextending their budgets.
Can
In2com
be considered a good service provider for SMBs?
For small and medium-sized businesses (SMBs), In2com presents a compelling option due to its scalable service offerings and experience across various sectors. Their ability to provide customized support solutions enables SMBs to enhance customer interactions and drive growth. In2com's commitment to client satisfaction and its innovative approach to service delivery make it a reliable partner for SMBs looking to optimize their customer experience without the need for extensive in-house resources.
Can
In2com
be considered a good service provider for enterprises?
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