In Touch Contact Center
Customer Experience and Contact Center
In Touch Ministries is a Christian evangelical organization that provides spiritual growth resources and global outreach initiatives for individuals and local churches, known for its impactful media programs led by Dr. Charles Stanley.
Size
201-500
Private
Mission
To lead people into a growing relationship with a higher purpose and to strengthen local communities.
About
In Touch Ministries offers spiritual growth resources along with community outreach initiatives for individuals and local churches. The organization operates using a global outreach model and supports audiences worldwide.
It is recognized for its extensive media presence, with programs like *In Touch with Dr. Charles Stanley* reaching diverse audiences through various platforms and languages.
Services
In Touch Ministries provides spiritual growth resources supported by community outreach initiatives and specific offerings such as mission trips and educational materials. These services cover audio, digital, print, and global outreach channels, and are tailored to support individuals and local churches in their faith journeys.
Capabilities
Inbound Customer Support
Social Media Customer Care
Live Chat & Messaging Support
Email Support
Content Moderation
Claims Processing
Automation & RPA Enablement
Data Annotation & Labelling
Industries Served
The organization serves clients in the evangelical community and local churches. It has experience supporting individuals seeking to deepen their relationship with Jesus Christ through accessible faith-based content and resources.
Unique Stregths
In Touch Ministries is known for its impactful media programs and the leadership of Dr. Charles Stanley, offering audiences a wealth of resources to aid in spiritual growth. Its approach includes a commitment to modeling Christian ideals and providing transformative experiences through various outreach efforts.
Delivery Footprint
Headquartered in Atlanta, Georgia, the organization operates using a global outreach model. It serves audiences across the United States and internationally, with teams working in diverse environments to meet people wherever they are.
Certifications
No items found.
Verticals
Retail & e-Commerce
Healthcare & Life Sciences
Technology & SaaS
Clients
No items found.
What's the main service provided by
In Touch Contact Center
?
In Touch Contact Center specializes in enhancing customer experience through its core service of Customer Experience and Contact Center solutions. Their offerings include a diverse range of support options such as inbound customer assistance, social media care, live chat and messaging services, email support, content moderation, claims processing, and the integration of automation and RPA enablement, as well as data annotation and labeling. This comprehensive suite of services is designed to address various customer needs effectively.
What additional services does
In Touch Contact Center
provide?
Beyond its core offerings in sales and lead generation, Incall Systems also provides additional services that include customer experience management, finance and accounting, as well as comprehensive contact center solutions. This extended service portfolio enhances their capability to support clients across various operational needs, ensuring a holistic approach to customer interaction and business growth.
When was
In Touch Contact Center
founded?
In Touch Contact Center was established in 1977, marking its presence in the industry for over 46 years. This long-standing history reflects the company’s commitment to providing reliable services and adapting to the evolving needs of its clients and the market.
What industry verticals does
In Touch Contact Center
serve?
In Touch Contact Center serves a variety of industries including Retail & e-Commerce, Healthcare & Life Sciences, and Technology & SaaS. This diverse industry focus enables them to cater to specific sector needs and deliver tailored solutions that enhance customer engagement and satisfaction.
What delivery model does
In Touch Contact Center
offer?
In Touch Contact Center utilizes a versatile delivery model that encompasses onshore, nearshore, offshore, and hybrid approaches. Onshore refers to services provided within the same country, while nearshore involves delivery from neighboring countries. Offshore indicates services provided from distant locations, often to leverage cost advantages. The hybrid model combines elements from these approaches, allowing the company to optimize resources and deliver services efficiently across different geographical locations.
How many employees and/or seats does
In Touch Contact Center
have?
In Touch Contact Center has a workforce ranging between 201 and 500 employees. This size allows the company to maintain a robust operational capacity while also being agile enough to adapt to the specific requirements of their clients.
Can
In Touch Contact Center
be considered a good service provider for startups?
Can
In Touch Contact Center
be considered a good service provider for SMBs?
Can
In Touch Contact Center
be considered a good service provider for enterprises?
Thank you! Your submission has been received!
Oops! Something went wrong while submitting the form.