Impos Global Services Pvt Ltd
Customer Experience and Contact Center
Impos Global Limited is a private outsourcing firm that provides customer experience and contact center solutions for banking, financial services, and healthcare, known for its commitment to employee empowerment and high-quality service delivery.
Size
51-200
Private
Mission
To help businesses achieve new heights by connecting them with ideal B2B partners.
About
Impos Global Limited offers customer experience and contact center solutions along with back-office operations, HR, recruitment, and payroll services for clients in banking, financial services, and healthcare. The company operates using an offshore delivery model and supports clients across Europe and the US.
It is recognized for its high-quality customer service and innovative business solutions, with a dedicated team of professionals leveraging over 25 years of combined industry experience.
Services
Impos Global Limited provides customer experience and contact center solutions, supported by back-office operations, HR, recruitment, and payroll services. These services include inbound customer support, outbound telesales, data entry, and recruitment process outsourcing, tailored to support business functions such as customer engagement and talent acquisition.
Capabilities
Inbound Customer Support
Outbound Telesales & Retention
Data Entry & Data Processing
Recruitment Process Outsourcing (RPO)
Talent Sourcing & Screening
Payroll Processing
Web Development
UI/UX Design
Industries Served
The company serves clients in banking, financial services, and healthcare. It has experience supporting businesses with services aligned to industry-specific requirements and technology platforms, ensuring compliance and efficiency in operations.
Unique Stregths
Impos Global is known for its commitment to employee empowerment and high-quality customer service, offering clients innovative solutions that drive growth. Its approach includes a focus on creating a positive work environment, which helps deliver consistency and excellence at scale.
Delivery Footprint
Headquartered in London, England, the company operates using an offshore delivery model. It serves clients across Europe and the US, with teams working in hybrid environments to meet diverse client needs.
Certifications
ISO 27001
SSAE 16
ISO 9001:2008
Verticals
Banking & Financial Services
Healthcare & Life Sciences
Clients
Amazon
eBay
Etsy
What's the main service provided by
Impos Global Services Pvt Ltd
?
Impos Global Services Pvt Ltd specializes in customer experience and contact center solutions, delivering a wide array of services. Their offerings include inbound customer support, outbound telesales and retention, data entry and processing, as well as recruitment process outsourcing (RPO). Additionally, they provide talent sourcing and screening, payroll processing, web development, and UI/UX design, making them a versatile partner for various business needs.
What additional services does
Impos Global Services Pvt Ltd
provide?
When was
Impos Global Services Pvt Ltd
founded?
Impos Global Services Pvt Ltd was established in 2016, marking its entry into the BPO sector. As of 2024, the company has been operating for about eight years, during which it has built a reputation for delivering high-quality service and innovative solutions in the customer experience domain.
What industry verticals does
Impos Global Services Pvt Ltd
serve?
Impos Global Services Pvt Ltd focuses on serving clients in the Banking & Financial Services and Healthcare & Life Sciences sectors. Their expertise in these industries enables them to tailor their services to meet the specific needs and regulatory requirements of these critical fields.
What delivery model does
Impos Global Services Pvt Ltd
offer?
Impos Global Services Pvt Ltd utilizes an offshore and hybrid delivery model, which allows them to leverage global talent and resources. Offshore delivery means that services are provided from a different country, often where labor costs are lower. A hybrid model incorporates both onshore and offshore elements, enabling the company to combine the advantages of various locations to best meet client demands and enhance service efficiency.
How many employees and/or seats does
Impos Global Services Pvt Ltd
have?
Impos Global Services Pvt Ltd employs between 51 and 200 individuals. This range indicates a moderately sized workforce, allowing the company to maintain a balance between personalized service and the capacity to handle larger projects effectively.
Can
Impos Global Services Pvt Ltd
be considered a good service provider for startups?
Impos Global Services Pvt Ltd can be a beneficial partner for startups looking for scalable solutions in customer experience and back-office operations. With a flexible service model that can adapt to the evolving needs of new businesses, they offer essential support in areas such as customer engagement and recruitment, which are critical for startups aiming to establish a strong market presence.
Can
Impos Global Services Pvt Ltd
be considered a good service provider for SMBs?
For small and medium businesses (SMBs), Impos Global Services Pvt Ltd presents a strong service offering that can help drive growth and efficiency. Their range of services is designed to be adaptable, making it easier for SMBs to scale their operations without the need for significant upfront investment in infrastructure or staffing.
Can
Impos Global Services Pvt Ltd
be considered a good service provider for enterprises?
Impos Global Services Pvt Ltd is well-equipped to serve enterprises and large companies, particularly given their experience in the Banking & Financial Services and Healthcare sectors. Their certifications, such as ISO 27001 and ISO 9001:2008, underscore their commitment to quality and compliance, providing large clients with the reliability and sophisticated solutions necessary for complex business environments.
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